Rahul Singh Jodha
Hospitality & Restaurant Ops Specialist
Summary
Area Manager Operations leading multi-unit restaurant performance across Delhi-NCR, Chandigarh & Punjab. Drives operational excellence, budget control, P&L management,health and safety compliance, and service consistency across outlets while resolving execution issues and improving efficiency. Brings a restaurant operations background spanning delivery, profitability, and team development.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Area Manager Operations
Nando's India
09.2022 - Current
- Managing Operational Excellence with uniformity across outlets in all regions
- Ensuring Profitable Operations for Multiple Restaurant units
- Implement & enforce standardized operational procedures & quality standards
- Developed and implemented operational strategies to enhance customer experience and optimize workflow efficiency.
- Led cross-functional teams to drive performance improvements and achieve organizational goals.
- Managed inventory control processes, reducing waste and maintaining optimal stock levels across restaurants.
- Trained and mentored management staff, fostering a culture of continuous development and operational excellence.
- Analyzed operational data to identify trends, informing strategic decisions for resource allocation and staffing needs.
- Collaborated with marketing teams to align promotions with operational capabilities, maximizing sales opportunities.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
Home Service Lead-PAN India
Nando's India
02.2021 - 08.2022
- Handling Delivery Business for Nando's India
- Managing Delivery operations & establishing standards with regards to Operations, Speed of Delivery, Food Quality & Team Training & development along with Exposure of handling self-delivery business.
- Discounting & Offers considering Customer requirements across different markets.
- Food compliance & Packaging Standardization
Restaurant General Manager- Patrao
Nando's India
01.2018 - 02.2021
- Directed daily operations to ensure optimal efficiency and guest satisfaction.
- Implemented training programs to enhance staff performance and reduce turnover rates.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Developed marketing initiatives that increased brand awareness and customer engagement in the local market.
- Monitored compliance with health and safety regulations, ensuring a safe dining experience for customers and staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Senior Assistant Restaurant Manager
Nando's India
01.2017 - 12.2017
Assistant Restaurant Manager
KFC-Yum Brands
01.2015 - 12.2016
Shift Manager
KFC-Yum Brands
01.2014 - 12.2014
Management Trainee
KFC-Yum Brands
06.2013 - 12.2013
Education
B. Sc - Hospitality & Hotel Administration
IHM Jaipur (NCHMCT)
JaipurHSC & SSC - undefined
C.B.S.E. | DAV Centenary Public School, Jaipur
JaipurSkills
Training & development
System & process building
Cross-functional coordination
Customer relationship & retention management
Vendor procurement & negotiation
Legal & compliance audits/visits
Budget management
P&L management
CapEx planning
Market expansion analysis
Workforce planning
Talent acquisition strategy
Succession planning
Internal audit leadership
Crisis communication
SOP governance
Food safety Management
Interests
Riding Bike & Cars, Foodie, Playing outdoor sports
Timeline
Area Manager Operations
Nando's India
09.2022 - Current
Home Service Lead-PAN India
Nando's India
02.2021 - 08.2022
Restaurant General Manager- Patrao
Nando's India
01.2018 - 02.2021
Senior Assistant Restaurant Manager
Nando's India
01.2017 - 12.2017
Assistant Restaurant Manager
KFC-Yum Brands
01.2015 - 12.2016
Shift Manager
KFC-Yum Brands
01.2014 - 12.2014
Management Trainee
KFC-Yum Brands
06.2013 - 12.2013
HSC & SSC - undefined
C.B.S.E. | DAV Centenary Public School, Jaipur
B. Sc - Hospitality & Hotel Administration
IHM Jaipur (NCHMCT)
KEY ILLUSTRATIONS OF SUCCESS
Awarded with the People Award for the best team retention (2019), Awarded with Patrao of the year- Best Operational Excellence (2018), Handled flagship restaurant of Nando’s in CP and promoted as Patrao for the same store., Facilitated many International Visits & Audits in tenure with brands., Opened 2 New Store of Nando’s - Nehru Place with 90% female staff, Organized a 3-day ODC in cultural fest of LSR College and did a business of 1.3 Lakhs (1st ODC in history of KFC), Catered India’s biggest Delivery Order for INR 2.7 Lakhs to Apollo Hospital on International Nurses Day after cracking a corporate deal.