ALOK CK

To work in an innovative and creative environment, which is conducive to learn and grow as a professional as well as a person, thereby directing my future endeavors as an asset to the organization. Driven Sr. Program Advisor with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. . First-rate with Program Advisor with 4 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Customer and Student Support expert on Computer with Knowledge in MS Office, Basics of C, CRM. Established reputation as sharp expert when working with customers to identify and deploy solutions.

• Supervised team of 3 staff members.
• Documented and resolved Issues which needed special care
• Collaborated with team of 3 in the development of OITP.
• Achieved Target through effectively following up with the enquires.
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• Attention to Detail.
• Active Listening Skills.
• Improving Customer Experience.
• Building Customer Loyalty.
• Positive Attitude.
• Bilingual Customer Support.
• Time Management.
• Interpersonal Skills.

The landscape was so enchanting that every time I would reach the top of the next hill and be confronted with the sight of a new vista, the beauty of it would literally take my breath away. I'd stop and pause, taking silent pictures with my mind (as well as my camera), hoping I would always feel the way I felt when I was out there: safe, relaxed, exhilarated, and distant from my emotional problems and life stresses.