Vishnu K
Bangalore
Summary
Dynamic Branch Operations Manager with a proven track record at HDFC Bank, excelling in audit compliance and customer service. Skilled in MS Office and staff supervision, I successfully enhanced productivity and resolved customer issues, driving business growth and operational excellence. Passionate about fostering team development and achieving strategic objectives.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager- Manager Grd
HDFC BANK LTD
Bangalore
07.2022 - Current
- Branch Operations and Audit Compliance.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable.
- Monitor staff productivity, and give guidance on improving it in conjunction with the Branch Manager.
- Customer service to ensure walk-in customers' issues.
- Resolution of customer queries and complaints.
- Branch administration.
- Lobby Management.
- Supervise and monitor personal banker desks and contract sales staff.
- Authorize personal banker transactions.
- Corporate salary processing.
- Responsible for cash and customer transactions at the teller counters.
- Supervising all non-cash transactions, like DD/MC, fund transfers, etc.
- Generate business, cross-sell, and monitor cross-sales of Personal Bankers.
- Generate leads for third-party products to the customers.
- Resolved customer complaints in a timely manner.
BRANCH MANAGER
MUTHOOT FINANCE LIMITED
Bangalore
09.2018 - 06.2022
- Prepared monthly Business Review Summaries to analyze performance metrics.
- Allotted job rotation among staff to enhance skill diversity and engagement.
- Conducted daily and weekly bookkeeping, ensuring accurate ledger updates.
- Maintained petty cash and monitored bank transactions for financial integrity.
- Executed customer KYC verification to comply with regulatory standards.
- Managed accounting operations, processing receipts and payments efficiently.
- Achieved monthly business volume targets through strategic planning and execution.
- Led team efforts to meet quarterly performance objectives.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Managed staff scheduling, hiring and training processes.
- Created reports summarizing operational performance metrics for senior management review.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Education
MBA - Finance And Marketing
THE OXFORD COLLEGE OF ENGINEERING
Bangalore05-2018
B.Com -
SF. FRANCIS DE-SALES DEGREE COLLEGE
01.2016
PUC -
SF. FRANCIS PU COLLEGE
01.2013
SSLC -
CHINMAYAVIDYAMANDIR SCHOOL
01.2011
Skills
- MS Office
- Branch operations
- Audit compliance
- Customer service
- Staff supervision
- KYC verification
- Tally ERP 9
- Flex cube
- Core banking solution
Accomplishments
- Participated in Management Development program on GST in the month of November '17
- Organized College Marathon Competition in September '17
- Participated in personality development workshop
Internship Projects
- 3rd, Organization Study, Oriental Bell Ltd, 4 Weeks
- 4th, Study on Working Capital Management, Bangalore Metropolitan Corporation, 10 Weeks
Languages
- Kannada
- English
- Tamil
- Telugu
- Hindi
Hobbies and Interests
- Planting
- Cooking
- Playing Volleyball
Disclaimer
I hereby declare that, the above given information is true to the best of my knowledge.
Personal Qualities
- Strong leadership and motivational skills
- Zeal to learn new things
- Ability to handle pressure and work independently
- Excellent in communication in written and verbal both
- Ability to handle the team
Personal Information
- Father's Name: Kuberan D
- Date of Birth: 09/04/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Branch Operations Manager- Manager Grd
HDFC BANK LTD
07.2022 - Current
BRANCH MANAGER
MUTHOOT FINANCE LIMITED
09.2018 - 06.2022
MBA - Finance And Marketing
THE OXFORD COLLEGE OF ENGINEERING
B.Com -
SF. FRANCIS DE-SALES DEGREE COLLEGE
PUC -
SF. FRANCIS PU COLLEGE
SSLC -
CHINMAYAVIDYAMANDIR SCHOOL
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