RAMAN DEEP SINGH MAGGO
TRAVEL CONSULTANT
New Delhi
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Travel Consultant
Adam Vacations Pvt ltd
Gurgaon
06.2017 - Current
- Booked reservations for travel, hotels, rental cars,handling cancellations of bookings
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
Travel Coordinator
Tripster Solutions Pvt ltd
Gurgaon
01.2014 - 12.2015
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Travel Consultant
Interglobe Technologies Pvt Ltd
gurgaon
05.2012 - 11.2013
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Utilized Sita Software to input key data into hotel's database system.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked with customers to understand needs and provide excellent service.
- Handled 50 calls per day to address customer inquiries and concerns.
Education
High School Diploma -
Delhi University
New Delhi, India 03.2010 - 03.2013
Bachelor of Tourism Studies - Tourism And Travel Management
IITC
New Delhi, India 06.2011 - 12.2011
Skills
Itineraries
Overseas tours
Hotel accommodations
Teamwork and Collaboration
Excellent Communication
Timeline
Senior Travel Consultant
Adam Vacations Pvt ltd
06.2017 - Current
Travel Coordinator
Tripster Solutions Pvt ltd
01.2014 - 12.2015
Travel Consultant
Interglobe Technologies Pvt Ltd
05.2012 - 11.2013
Bachelor of Tourism Studies - Tourism And Travel Management
IITC
06.2011 - 12.2011
High School Diploma -
Delhi University
03.2010 - 03.2013