Arjita Jha
New Delhi
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Executive
Wipro
Gurgram
07.2023 - 10.2024
- Core Competencies:
- Adverse event reporting and management.
- Team training.
- Client management.
- SOP creation.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
- Developed and presented business cases, presentations, and reports to senior management.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
Drug Safety Quality Reviewer
Wipro Ltd
New Delhi
01.2021 - 06.2023
- Reviewed and analyzed customer feedback to identify areas of improvement in products and services.
- Analyzed customer complaints and provided solutions to resolve issues promptly.
- Documented all review processes including notes, observations, analyses, recommendations.
- Keep management apprised of any potential or actual study or staffing issues, and assist with developing solutions.
- Performing continuous quality improvement initiatives to ensure data consistency and a high level of data quality.
- Conducted data review and followed standard practices to find solutions.
- Provided timely information and work output to supervisors and team members.
- Edited or rewrote written collateral and submitted for approval by supervisor or editor.
Drug Safety Associate
Wipro
New Delhi
07.2019 - 12.2020
- Information intake of adverse event from reporters.
- Classification of adverse event.
- Classification of serious and non-serious reports.
- Usage of DCA to probe for trigger events.
- Provided medical information as appropriate.
- Utilized statistical software for data analysis and interpretation.
- Maintained accurate records of drug safety data in accordance with regulatory requirements.
Education
Masters of Pharmacy - Pharmacology
NIET, Greater Noida
Greater Noida09-2019
Skills
- Meeting assistance
- Performance Improvement
- Executive-level support
- Growth planning
- Business Administration
- Strategic Planning
- Project Management
- Customer focus
- Quality Assurance
- Decision-Making
- Communication
Certification
- NIB Certified
- Pharmacovigilance Level-3 certified
Timeline
Senior Executive
Wipro
07.2023 - 10.2024
Drug Safety Quality Reviewer
Wipro Ltd
01.2021 - 06.2023
Drug Safety Associate
Wipro
07.2019 - 12.2020
Masters of Pharmacy - Pharmacology
NIET, Greater Noida