Nikhil Tiwari

Used my top skills in customer relationship management, profile matching, data analysis, communication, renewals techniques, understanding cultural nuances, and achieving lead generation targets while emphasizing specific accomplishments like increasing successful matches, managing a large client portfolio, developing innovative matching algorithms within the context of the matrimonial industry.

• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Processed credit card transactions for payment of room charges and incidentals.
• Prepared daily activity report for management review at the end of each shift.
• Kept records of room availability and guest accounts, manually or using computers.
• Greeted guests and provided assistance with check-in and check-out procedures.
• Recorded guest comments or complaints, escalating to management for immediate resolution.

• Organized client meetings to provide project updates.
• Developed and implemented strategic plans to achieve company objectives.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Managed billing and payments, ensuring accurate financial transactions.
• Processed payments for services rendered using various payment methods.
• Trained new hires on proper use of computer systems and other front office equipment.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Handled cash transactions, verified credit cards and processed vouchers.