Prasanth Narayanan

Highly experienced IT Infrastructure and Support Engineer with over 20 years of expertise in managing and supporting enterprise server environments, virtualization platforms, and cloud infrastructure. Skilled in Windows server administration, clustering, Azure IaaS, VMware, and storage management, he has a strong track record of maintaining system stability, optimizing performance, and delivering reliable support in complex IT environments. Experienced in patching, vulnerability management, backup, and disaster recovery, he ensures high availability, security, and operational continuity across critical business systems, with proven ability in troubleshooting and resolving high-impact issues.

• Enterprise Windows Server Patching & Security Compliance, Led enterprise-wide Windows Server patch management and vulnerability remediation, ensuring compliance with security standards. Strengthened system security posture while maintaining high availability across critical infrastructure. Managed incident recovery calls, RCA documentation, and corrective action implementation.
• Enterprise OS Upgrade Program (Estate-Wide), Coordinated large-scale Windows OS upgrades across enterprise server estate in collaboration with application and business teams. Delivered multi-phase upgrades ensuring minimal downtime and seamless transition for business-critical applications. Played a key role in planning and coordinating multi-year enterprise upgrade programs.
• Physical to Virtual Migration (VMware Transformation), Contributed to large-scale migration from physical servers to VMware virtualized infrastructure. Supported planning and execution of virtualization initiatives, improving resource utilization and scalability. Supporting initiatives aligned with future cloud migration strategies.
• Disaster Recovery & Backup Operations, Actively involved in disaster recovery planning, testing, and critical restore operations. Partnered with backup and DR teams to ensure data protection and business continuity. Supported regular DR drills and validated recovery procedures.
• Service Transition & In-House Capability Build, Played a key role in transitioning from vendor-managed support to in-house operations model. Assisted in hiring, onboarding, and ramp-up of internal support teams, reducing dependency on external vendors. Supported UK to India service transition, ensuring knowledge transfer and smooth phased migration.
• Automation & Operational Efficiency, Developed and implemented PowerShell-based automation solutions for repetitive operational tasks. Collaborated with internal teams to improve efficiency, reduce manual effort, and enhance service delivery.
• IT Operations & Service Management, Managed priority incidents (P1/P2), coordinated bridge calls, and ensured timely resolution. Administered change management processes via ServiceNow, minimizing operational risks. Led daily standups, knowledge transfer sessions, and team coordination activities.