Akash Anand
Branch Relatioship Manager
Bhagalpur
Summary
Confident Relationship Manager with hands-on approach to implementing strategies to cultivate positive customer experiences. Bilingual in English and Hindi with background advising, educating and engaging clients on various tools to improve financial health.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work History
Branch Relationship Manager
Kotak Mahindra Bank
Pune
02.2022 - Current
- Worked with Kotak Mahindra Bank in Retail departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted customers with opening accounts and signing up for new services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
ICICI BANK
Relationship Manager
Pune
01.2019 - 02.2022
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Encouraged departmental employees to present positive, exemplary image to customers.
Education
Bachelor in Computer Application - Computer And Information Sciences
Tilka Manji Bhaghalpur University
Bhagalpur 05.2010 - 04.2014
High School Diploma -
Adwait Mission High School
Banka 04.2009 - 04.2010
High School Diploma -
S.K.P Vidya Vihar
Bhagalpur 04.1999 - 03.2008
Skills
Relationship building and management
Service support
Customer portfolio management
Business relationship cultivation
Fluent in [Language]
Data Analytics
Timeline
Branch Relationship Manager
Kotak Mahindra Bank
02.2022 - Current
ICICI BANK
Relationship Manager
01.2019 - 02.2022
Bachelor in Computer Application - Computer And Information Sciences
Tilka Manji Bhaghalpur University
05.2010 - 04.2014
High School Diploma -
Adwait Mission High School
04.2009 - 04.2010
High School Diploma -
S.K.P Vidya Vihar
04.1999 - 03.2008