4.5+ Years | Digital Product Management (2.6 years): B2C sales background fuels user-centric product management. Drive projects to meet deadlines & leverage market research for continuous app & web improvement.
Overview
5
5
years of professional experience
Work History
Digital Product Manager
Bajaj FinServ
01.2022 - Current
Recent modules handled by me: PL EMI card, Relations and reminders, Gold loan and EMI card
Managed App & Web service journeys
Part of Launch of New product(PL EMI card) and took care of post-acquisition journeys
Launch Gold loan two crucial journeys live which were on maintenance for 8months
Provided UI/UX feedback & ensured backend readiness for seamless integration
Utilized Agile & Google Analytics for data-driven decision making (dashboards)
Resolved production issues within TAT & collaborated across teams (design, dev, marketing, operations)
Improved user engagement by 30% post personalization on app
Managed stakeholder expectations and ensured their needs were met throughout the project lifecycle
Issue Resolution - Collaborated with the IT team to resolve production bugs and issues
Created and maintained dashboards using Power BI
Recent Major Project worked upon:
EMI Card Embargo lift
Personalization of home page
Revamp of Relations section post VOC
PL EMI card launch
Gold loan revamp with POD integration
Omni services
Jr. | Sales Manager
testing, Google
04.2020 - 10.2021
Figma
Data analysis
UI/UX wireframing
Postman
Web/App testing
Understanding of core systems for loan booking
HTML/CSS basics
Certifications
_____________
IBM AI Product Manager Professional Certificate
Generative AI Learning Path Specialization by
Google Project Management: Professional Certificate
Digital Product Management: Modern Fundamentals by University of Virginia, Increased sales revenue & client retention through effective strategies & exceptional customer service
Coached a high-performing sales team, streamlining processes for improved conversions
Achieved 70% customer renewal rate for full courses