Summary
Overview
Work History
Education
Skills
Timeline
Manager
Bhoothesha H

Bhoothesha H

Team Lead
Bangalore,KA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Team Leader

Accenture Services Pvt ltd
Bangalore
09.2023 - Current
  • Hosted calls with stakeholders for process and quality improvement.
  • Monitored team metrics and KPIs to drive continuous improvement.
  • Weekly operational calls with stakeholders to update them with current scores and performance of team.
  • Providing real time feedback to 20 team members aligned regarding their performance.
  • Mentor and guide team members ensuring that all are trained on product knowledge and can perform assigned duties.
  • Coordinated cross-functional collaboration to achieve project milestones.
  • Established process changes by working with stakeholders and implement same by training team members.
  • Hosting calls with stakeholders for process improvement and quality improvement.
  • Provide ad hoc analysis, reports, and support as required and ensure that project adhere to governance processes.
  • Provided ad hoc analysis, reports, and support as required, ensuring project adherence to governance processes.
  • Developed and implemented performance improvement plans for underperforming team members.
  • Encouraged a positive team culture and motivated team members to achieve their best.
  • Conducted one-on-one coaching sessions to enhance team skills and performance.
  • Facilitated team meetings to discuss goals, progress, and challenges.

Subject Matter Expert - Analyst

Accenture Services Pvt ltd
Bangalore
06.2022 - 08.2023
  • Managed team of 26 people performance and was responsible for the overall development of the team
  • Extracted data from query, Dash Studio, and other sources, and conducted detailed analysis
  • Performed quality checks for ramp-up staff to ensure role certification
  • Identified process inefficiencies and implemented solutions to enhance productivity and accuracy
  • Provided training and mentorship to team members on specialized systems and processes
  • Collaborated with stakeholders to understand business needs and align team efforts accordingly

Business Process New Associate & Associate

Accenture Services Pvt ltd
Bangalore
11.2017 - 05.2022
  • Started as a new associate and advanced to current role
  • Delivered exceptional quality in all projects and shared best practices with teams
  • Efficiently managed and resolved disputes in a timely manner
  • Helped SME and Team Lead to identify process improvements
  • Collaborated effectively with team members and other departments to achieve project goals
  • Assisted new joiners with mentoring
  • Ensured compliance with company policies and procedures, and contributed to risk management initiatives.

Education

Post Graduate Diploma - Project Management

Symbiosis Centre for Distance Learning
2023

Bachelor of Commerce - undefined

Govt 1st Grade College
2017-05

Skills

  • Positive Attitude and effective Team player with quick problem-solving ability
  • Ability to adapt to new environment and communicate effectively
  • Complaint resolution
  • Employee Evaluation
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Languages
  • English
  • Advanced
  • Kannada
  • Upper intermediate
  • Hindi
  • Beginner
  • Over Seven years of industry experience working with multinational conglomerates by providing clear direction to dynamic workgroups in line with strategic goals set out by the organizations in world class settings using state of the art software to make services better for customers and industry partners now looking for next assignment to contribute to banking industry as a team leader

Teamwork and collaboration

Problem-solving

Attention to detail

Team motivation

Team supervision

People management

Work Planning and Prioritization

Coaching and mentoring

Documentation and reporting

Analytical thinking

Quality improvement

Daily workflow improvement

Timeline

Team Leader

Accenture Services Pvt ltd
09.2023 - Current

Subject Matter Expert - Analyst

Accenture Services Pvt ltd
06.2022 - 08.2023

Business Process New Associate & Associate

Accenture Services Pvt ltd
11.2017 - 05.2022

Post Graduate Diploma - Project Management

Symbiosis Centre for Distance Learning

Bachelor of Commerce - undefined

Govt 1st Grade College

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Bhoothesha HTeam Lead