Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
PAYAL SHARMA

PAYAL SHARMA

Team Leader
Bangalore

Summary

Over eleven years of industry experience working with multinational conglomerates by providing clear direction to dynamic workgroups in line with strategic goals set out by the organisations in world class settings using state of the art software to make services better for customers and industry partners now looking for next assignment to contribute to banking industry as a team leader.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Team Leader

Accenture Services Pvt ltd
Bangalore
09.2018 - Current
  • Analyzing data uploaded on AWS(amazon web services) to match with workforce management inputs . Weekly operational calls with stakeholders to update them with current scores and performance of team.
  • Providing real time feedback to 40 team members aligned regarding their performance. Mentor and guide team members ensuring that all are trained on product knowledge and can perform assigned duties
  • Established process changes by working with stakeholders and implement same by training team members. Hosting calls with stakeholders for process improvement and quality improvement.
  • Provide ad hoc analysis, reports and support as required and ensure that project adhere to governance processes.

Escalation Specialist

ANZ Banking Services Pvt Ltd
Bangalore
07.2016 - 08.2018
  • Doc Verification Escalations/PACC Escalations: Handling Escalation team which comprises of production lead, Senior analysts. Educate Customers about KYC norms. Completing customers request for Loan approvals, Analyzing security documents and preparing Settlement instruction as per Loan request for up streams.
  • Handling Escalation team to meet SLAs as per business requirement.
  • Established strong stake holder connects, Received multiple appreciation email from-stakeholders, Mobile Lenders, Brokers and other channels of business
  • Quality check for ramp up staff to ensure certification on role
  • Kudos Winner for multiple months for handling last minute escalation
  • Bu-plus certified to attend to hunt line calls from customers and stakeholders.

Senior Analyst

ANZ Banking Services Pvt Ltd
Bangalore
07.2012 - 07.2016
  • Doc Verification Senior Analyst :
  • Complete customers request for Loan approvals by verifying loan documentation.
  • Analyze and verify government and security documents to ensure that Transfer in Ownership of property is lodged.
  • To ensure that all stake holders, customer related information provided is verified and are in satisfactory state for loan approval.
  • Receiving mails from stakeholders for various requirements and resolving it within Turn around time (TAT).
  • To ensure that Loan amount provided for mortgage against customer's security is well secured. To disburse loan funds to customer post verification as per approval.
  • Performed system analysis, documentation, implementation, and user support for paper to funds transitions

Education

Post Graduate Diploma in Business Administration - Banking And Finance

Symbiosis Centre For Distance Learning
Pune
04.2012 - 06.2015

Bachelor of Business Management - Finance

Acharya Institues
Bangalore
06.2009 - 04.2012

Skills

Positive Attitude and effective Team player with quick problem-solving ability

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Timeline

Team Leader

Accenture Services Pvt ltd
09.2018 - Current

Escalation Specialist

ANZ Banking Services Pvt Ltd
07.2016 - 08.2018

Senior Analyst

ANZ Banking Services Pvt Ltd
07.2012 - 07.2016

Post Graduate Diploma in Business Administration - Banking And Finance

Symbiosis Centre For Distance Learning
04.2012 - 06.2015

Bachelor of Business Management - Finance

Acharya Institues
06.2009 - 04.2012

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