Brijraj Singh
Customer Service Executive
Ajmer
Summary
Driven CSAT score with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Executive
Teleperformance
Mohali
03.2021 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided company information and policies to customers upon inquiry and answered questions via email or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Achieved specific team objectives and collection activity.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Business Development Executive
Byjus- The Learning App
Jaipur
12.2020 - 02.2022
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Collaborated with sales and marketing departments to support project rollout.
Education
Humanities
Mayoor School
Ajmer 04.2013 - 04.2014
Associate of Arts - B.A Hons. Economics
Manipal University Jaipur
Jaipur 08.2014 - 05.2017
M.A in Economics
Maharishi Dayanand Saraswati University
Ajmer 04.2020 - Current
Skills
Online chat and email
Troubleshooting
Issue escalation
Timeline
Customer Service Executive
Teleperformance
03.2021 - Current
Business Development Executive
Byjus- The Learning App
12.2020 - 02.2022
M.A in Economics
Maharishi Dayanand Saraswati University
04.2020 - Current
Associate of Arts - B.A Hons. Economics
Manipal University Jaipur
08.2014 - 05.2017
Humanities
Mayoor School
04.2013 - 04.2014