A. BABU

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and maintained courteous and effective working relationships.
• Participated in team-building activities to enhance working relationships.
• Providing the IT services like Application support, network support, Desktop support to the global L1 and L2 IT team.
• Monitoring and assigning the O365 license to the new joiners.

• Provided supports for Administered Windows 2008/2012 Active Directory, Windows 10, DNS, DHCP, VPN, servers to the client.
• Meeting with the IT manager to discuss system needs.
• Designing and installing computer hardware configurations.
• Installing software and networking systems.
• Troubleshooting network and software issues.
• Installing high-level software security systems.
• Training staff on newly installed hardware and software systems.
• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Filing monthly reports for the IT Manager.
• Leading a team of 5 IT engineers of 5 five different sites and proving guidelines for P1and P2 tickets.

• To configure, install, support and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile.
• Coordinates with customers to plan and implement software upgrade actions and OS installation.
• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
• To follow up procurement & delivery of hardware/software that are required by users
• Direct contribution to operational permanent control framework

Provides 2nd line support to the Company's customers

• HFDC bank south region Duration, Handling south India all HDFC bank IT tickets using CA service desk tool
• Calling to employees and Providing complete remote support as Level2 except hardware related issues
• Attending at least 20 tickets per day and maintaining the target in portal
• Administering & troubleshooting of Desktops, Laptops via Telephone & remote administration
• Doing Domain password reset / ID unlock as per ticket
• Installing and troubleshooting Symantec Antivirus Ver12.3
• Configuring & Troubleshooting Lotus Notes
• Creating and troubleshooting archive files on lotus notes
• Solving the customer issues through remote desktop connection.

• PC Management: Installing and configuring OS (Windows and Linux Platform) and other system software in laptops & desktops, installing and configuring MS Outlook, McAfee, Symantec Antivirus and other software applications
• Resolving user issues through remote desktop
• User Data backup and Security policies: Periodic User PC backups, applying and monitoring security policies like McAfee encryption, Symantec Antivirus and device control policies
• Client Support: Tracking and Resolving day to day PC issues within committed response and resolution times, troubleshooting and resolving client related issues like E-mail, VPN, Data Card connectivity etc
• Network Management: Monitor functioning of LAN set ups across Offices, Trouble shoots LAN/ WAN connectivity issues by maintaining high uptime, co-ordinate with communication line vendors in case of leased line failures.