A. YAKUP SHERIF
Perambur
Summary
Customer Support Professional with 7 years of experience in delivering exceptional customer service and enhancing customer satisfaction. Skilled in resolving customer queries and complaints through multiple communication channels while maintaining accurate records and documentation. Strong ability to build positive client relationships, collaborate effectively with cross-functional teams, and contribute to organizational success through excellent communication, problem-solving, and customer-focused service.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Customer Relationship Management Excutive
Nora Enterprises
03.2025 - Current
- Client Handling: Managing client communications professionally and building strong, long-term relationships.
- Coordinated cross-functional teams to streamline customer feedback processes, improving responsiveness to client needs and enhancing overall client experience.
- Coordinated cross-functional teams to streamline customer feedback processes, enhancing responsiveness to client needs.
- Resolved customer concerns promptly, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Managed preventive and corrective maintenance activities for vending machines.
- Liaised with internal teams to ensure timely delivery and smooth operations, facilitating effective communication and accurate reporting.
- Maintained high standards in service and process efficiency, supporting overall operational excellence.
- Generated inventory performance reports and data analysis to support planning, forecasting, and management decision-making.
Senior Executive Customer Support
NIST Global Pvt. Ltd
09.2022 - 01.2025
- Achieved sales targets consistently through effective team collaboration.
- Coordinated email communications with candidates, ensuring timely registration updates and enhancing candidate experience.
- Handled incoming candidate calls, addressing queries effectively and providing accurate information to support informed decisions.
- Coordinated training and exam reschedules with candidates to ensure timely communication.
- Coordination With Trainers for training reschedules
- Registering candidate for exams directly to NEBOSH UK
- Virtual Training Allotment and exam Registration
Customer Service Executive
Chola Mandalam General Insurance
01.2020 - 03.2022
- Outbound customer Support
- Renewed customer health insurance policies over the phone, ensuring customers understood benefits and coverage.
- Renewed two-wheeler insurance policies, clarifying benefits to enhance customer comprehension.
- Answered customer inquiries via phone and email, providing accurate company details and comprehensive policy information to enhance customer experience.
- Performed data entry tasks for order tracking purposes.
- Met project deadlines consistently to ensure timely completion of tasks.
Customer Service Representative
Computer Age management Service
07.2018 - 10.2019
- Facilitated outbound and inbound communication with customers, resolving issues and improving satisfaction.
- Responded promptly to client inquiries via phone, email or other communication channels.
- Explained coverage options to potential policyholders, addressing questions and guiding informed decisions.
- Resolved customer issues efficiently, showcasing strong problem-solving skills.
- Updated and maintained databases with current information.
- Structured systems for desktop spreadsheets, improving data collection accuracy and reliability.
- Additional Working guidance on the HDFC IRDAI exam process given to learners.
Education
BBA - Business Administration
The New College
Chennai04-2018
12th H S C -
Government Higher Secondary School
Chennai04-2015
10 | S S L C -
Government Higher Secondary School
Chennai05-2013
Skills
Customer support
Customer relationship management
Email communication
Complaint resolution
Problem solving and analysis
Root cause analysis
Technical support and troubleshooting
Reporting and data analysis
Decision making
BPO Operations
Time management
Team collaboration
Supplier registration
Inventory control
E-Cloud Administration & Machine Management
Interests
Personal Development & Motivational Learning, Motorcycling & Travel, Volunteering & Blood Donation, Learning & Self-Improvement, Community Service & Social Welfare
Timeline
Customer Relationship Management Excutive
Nora Enterprises
03.2025 - Current
Senior Executive Customer Support
NIST Global Pvt. Ltd
09.2022 - 01.2025
Customer Service Executive
Chola Mandalam General Insurance
01.2020 - 03.2022
Customer Service Representative
Computer Age management Service
07.2018 - 10.2019
BBA - Business Administration
The New College
12th H S C -
Government Higher Secondary School
10 | S S L C -
Government Higher Secondary School
Personal Details
- Name : Yakup Sherif. A
- Marital Status : Married
- Nationality : Indian
- Gender : Male
- Date Of Birth : 13-11-1997
- Age : 28
- Parents : Mr.Aslam Sherif, Faizon Bee
- Address : 16/47 Teeds Gargard 7th Street, Perambur, Chennai -600011
Disclaimer
I hereby declare that the information furnished in this resume is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation or omission may affect my employment.