Charan Subramanian
Senior Client Servicing Manager
Bangalore
Summary
Dynamic and results-driven Senior Client Servicing Manager with over 4.8 years of experience in digital marketing and client servicing. Proven track record of managing high-value clients, leading integrated digital campaigns, and achieving over 90% client retention. Expertise in problem-solving, team coordination, and delivering exceptional results across diverse industries, including retail, fashion, and consumer goods.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Senior Client Servicing Manager
iProspect Dentsu India
06.2021 - Current
- Managed high-value accounts such as IFB, Fossil, Reliance Retail, Amanté, and Libas, achieving a 90%+ client retention rate
- Led integrated media pitches that helped secure major clients such as Manyavar-Mohey and Puma's Palermo and Nitro campaigns. Also led digital media pitches, bringing on board clients like Reliance Retail (Kalaniketan, VRK Groups) and several smaller-scale clients.
- Upsold digital services, boosting retainer revenues via Paid Media, Social,Display, and Programmatic solutions
- Handled client onboarding, managing agreements, legal and financial clauses
- Delivered campaign outcomes, including: 1.3 Cr in sales during Libas’ Purple Sale
- Boosted Reliance Retail’s offline sales in a month through paid media
- Overachieved targets for Amanté during Amazon and Flipkart sales
- Coordinated cross-functional teams for seamless execution of IFB’s FastCool AC campaigns
- Maintained billing and receivables, recovering outstanding dues effectively
- Awarded 'Best Client Servicing Team' and 'Best Employee of the Quarter' (2023)
- Managed celebrity brand shoots for Fossil and Reliance Retail
- Led high-stakes media pitches & cross selling that contributed to revenue growth
Assistant Client Servicing Manager / Account Manager
ByteDance India (TikTok)
06.2020 - 05.2021
- Delivered client servicing, campaign setup, and performance analysis for Indian and U.S
- Markets
- Collaborated with cross-functional teams on ad quality and creative approvals
Marketing Research & Business Development Executive
Sri Balaji Traders
08.2019 - 10.2019
- Managed business development for paper mill clients
Supply Chain Management Intern
TATA Power SED
04.2019 - 05.2019
- Handled purchasing operations
Digital Marketing & Business Development Executive
IIM Bangalore
01.2019 - 03.2019
- Led a digital marketing project for an apparel startup
Education
MBA - International Business, Marketing
Christ University
01.2020 - 12.2020
B.Sc. - Computer Science
Dr. G.R. Damodaran College of Science
01.2018 - 12.2018
Skills
- Client Relationship Management
- Digital Marketing Strategy
- Campaign Management & Execution
- Client Onboarding & Agreement Management
- Cross-Functional Team Collaboration
- Problem Solving & Escalation Handling
- Media Pitching & Upselling
- Integration with Traditional Media
- Billing & Account Receivables Management
Certification
Meta Blueprint
Timeline
Senior Client Servicing Manager
iProspect Dentsu India
06.2021 - Current
Assistant Client Servicing Manager / Account Manager
ByteDance India (TikTok)
06.2020 - 05.2021
MBA - International Business, Marketing
Christ University
01.2020 - 12.2020
Marketing Research & Business Development Executive
Sri Balaji Traders
08.2019 - 10.2019
Supply Chain Management Intern
TATA Power SED
04.2019 - 05.2019
Digital Marketing & Business Development Executive
IIM Bangalore
01.2019 - 03.2019
B.Sc. - Computer Science
Dr. G.R. Damodaran College of Science
01.2018 - 12.2018
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