Summary
Overview
Work History
Education
Skills
Languages
Projects
reading books and listening music ,watching movies and documentaries
Timeline
Generic

NATTA ARUN KUMAR

Summary

Analytical and detail-oriented Business Operations Analyst with over 2 years of experience in risk management and fraud prevention in tech-driven environments. Proven track record in enhancing trust and safety protocols, driving operational efficiency, and achieving consistent quality targets. Adept at utilizing analytical tools and methodologies to mitigate risks and optimize business processes Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.

Overview

2
2
years of post-secondary education

Work History

Senior Associate, Trust and Safety Process

Wipro
7 2022 - 05.2024
  • Investigated 100+ user accounts weekly using internal tools, making data-driven decisions based on signal patterns, leading to a 20% reduction in fraudulent activities
  • Shared insights and trends with the team, contributing to a 10% increase in process efficiency
  • Identified emerging fraud patterns, leading to the implementation of three new fraud detection protocols

Customer Service Representative

Randstad India Private Limited
03.2022 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Intermediate Education -

Sri Medha V Jr College
Kukatpally
01.2015 - 06.2017

Secondary Education -

NVR High School
IDA Bollaram Village Sangareddy

Bachelor of Commerce in Computers -

Sanghamitra College

Skills

Microsoft Excel

Word

Data analysis

Excellent communication

Decision-making

Team Supervision

Performance monitoring

Languages

TELUGU
ENGLISH
ENGLISH

Projects

Fraud Detection System Implementation

reading books and listening music ,watching movies and documentaries

Engaging with books, music, movies, and documentaries enriches my life in countless ways. They inspire me, provide new perspectives, and offer a sense of connection to the world and the people in it

Timeline

Customer Service Representative

Randstad India Private Limited
03.2022 - 06.2022

Intermediate Education -

Sri Medha V Jr College
01.2015 - 06.2017

Senior Associate, Trust and Safety Process

Wipro
7 2022 - 05.2024

Secondary Education -

NVR High School

Bachelor of Commerce in Computers -

Sanghamitra College

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NATTA ARUN KUMAR