Payal Khashpariya

Supported daily operations by managing multiple cases simultaneously while mintaining servuce quality and accuracy.

Assisted clients' with policy and clam documentation and required information.

Acted as the primary point of contact between clients, insurance team and internal departments to ensure smooth case handling.

Supported daily operations by managing multiple cases simultaneously while maintaining service quality and accuracy.

Coordinate with technical and operations team to support service disconnection and modification requests.

Act as a key point of contact between clients, engineers, and ingternal teams to ensure timely service delivery adering to SLA's and operational procedures.

Assist in troubleshooting network related issues, Maintain accurate record servie, documentation and clients' case update in internal system.

Managed end-to-end order processing including order review, verification and system entry with high accuracy.

Coordinated with sales teams andf client's to reslove discrepencies related to product codes, pricing and delivery details.

Monitored order progress and proactively ollowed up to avoid delays and service disruptions.

Provided data-driven recommendations to improve operational effeciency and order management process.

Managed end-to-end order processing include order entry, verification, tracking and closure while ensuring accuracy and adherence to SOPs.

Coordinated with internal teams(Sales, Finances, Client Operations) and vendors to ensure smooth workflow and timely service delivery.

Monitored order progress, Identified descrepancies or delays, and supported issue resolution to meet turnaround time targets.

Managed Operational data processing and maintained acccurate records and MIS reports using MS Excel.

Ensured Data accuracy, documentation and adherence to SOP and process guidelines.

prepared performance productivity reports using advanced excel functions (VLOOKUP, Pivot Tables).