Aaditya Bhatia
Pune
Summary
A passionate and an organized professional willing to learn and grow. An analyst with a total experience of 1.5 years with a strong commitment to fraud prevention, experienced in transaction monitoring, handling fraud cases, identifying and analyzing fraud trends.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fraud Analyst
OneCard
Pune
10.2023 - Current
- Monitored live transaction alerts to detect suspicious patterns and prevent fraud.
- Mitigated potential frauds by analyzing the transaction pattern and suspicious activities on the customer's account including new device logins, unusual transaction pattern.
- Proficiently managed cases with rotating funds, anti-money laundering and resolved working on strict timeline.
- Handled account take over frauds, investigating the case thoroughly.
- Continuously worked on the integration of the overall process with different verticals including merchant risk, audit, live trends and customer disputes.
- Conducted in depth investigations into complex fraud cases by contacting customers and handling their disputes.
Customer Service Associate
Tech Mahindra
Noida
06.2021 - 12.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Managed high volume productively and accurately (+70 cases calls or emails a day responding the questions regarding the products and services.)
- Helped large volume of customers every day with a customer centric approach ensure customer satisfaction and query resolution.
- Managed continuous process improvement and implemented strategies focused on addressing customer needs and resolving concerns and increasing the team's sales target by 10%.
Education
BBA - Marketing
Bharati Vidyapeeth University
Pune12th - Commerce
Lucknow Public School
LucknowHigh School Diploma -
New Public Inter College
LucknowSkills
- Fraud Analysis
- Transaction monitoring
- AML
- ATO
- Fraud Prevention
- Customer communication
- Dispute resolution
- Risk Management
Certification
- Anti- Money Laundering Concepts: AML,KYC and Compliance - August 2024
Timeline
Fraud Analyst
OneCard
10.2023 - Current
Customer Service Associate
Tech Mahindra
06.2021 - 12.2021
BBA - Marketing
Bharati Vidyapeeth University
12th - Commerce
Lucknow Public School
High School Diploma -
New Public Inter College
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