Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Vijay Kumar J

Vijay Kumar J

Fraud Analyst
Bengaluru

Summary

Experienced Fraud Analyst with a proven track record in the banking industry. I have held positions at both Standard Chartered Bank and Standard Chartered Global Business Services Private Limited, where I effectively identified and prevented fraudulent activities. I am skilled in analyzing data, detecting patterns, and implementing strategies to mitigate risks. My educational background includes a BCA degree from Manav Bharti University and a Diploma in Electrical and Electronics from Impact Polytechnic. I am detail-oriented, highly organized, and possess excellent problem-solving skills. My future goals include continuing to excel in the field of fraud analysis and staying up-to-date with the latest industry trends and technologies.

Overview

11
11
years of professional experience
5
5
Languages

Work History

Fraud Analyst

Standard Chartered Bank
Bengaluru
08.2017 - Current
  • As Fraud Analyst at Standard Chartered Bank, am responsible for detecting and preventing fraudulent activities within organization.
  • Utilizing my analytical skills and attention to detail, I analyze customer data, transaction patterns, and account information to identify potential fraud indicators.
  • Key responsibilities include: Reviewing and investigating suspicious transactions and activities
  • Utilizing fraud detection tools and systems to identify potential fraud cases
  • Collaborating with cross-functional teams to develop and implement fraud prevention strategies
  • Preparing detailed reports and documentation on fraud cases and investigations
  • Implementing measures to minimize risks and losses due to fraudulent activities
  • Designed and implemented fraud prevention policies and procedures to reduce fraud risk
  • Created automated monitoring system that identified suspicious activities and alerted investigators in real-time.
  • Developing alert system that enabled investigators to respond to fraud incidents quickly and efficiently
  • Handling Risk management framework in Housing Finance, PL, Credit Cards
  • Conducting Fraud Investigation & taking legal initiative by coordinating with Legal and technical Team
  • Responsible for conducting Field investigation through a team of RCU agencies & RCU Executives
  • Screening, Sampling & Incomplete documents Sent back to sales for correction.
  • Conducting Risk review planning for team, follow-up execution, report cross checking & keeping control on report releases as per TAT & ensuring quality output
  • Taking follow-up on observation raised in reports & escalating the same to proper hierarchy
  • Following-up with legal team for legal cases and providing details as per their requirement
  • Interacting with business team and Zonal RCU manager's to close off fraudulent case's
  • Manpower planning, team building & training for RCU samplers.
  • Taking immediate action plan / surprise visit / mystery shopping as per early warning signal detected by RCU Executives

Fraud Analyst

Standard Chartered Bank
Bengaluru
01.2013 - 05.2016
  • Worked as Specialist Service Operations at Standard Chartered Global Business Services Private Limited, where have played key role in delivering high-quality service and support to clients.
  • Key responsibilities included: Providing excellent customer service and addressing client inquiries and issues.
  • Collaborating with cross-functional teams to resolve client issues and ensure customer satisfaction
  • Managing and maintaining client accounts and records
  • Assisting in th development and implementation of process improvements
  • Preparing reports and documentation on service operations
  • Drafted customer service policies and procedures that standardized customer service operations and improved customer experience
  • Collaborated with teammates to provide excellent customer service and ensure smooth operations
  • Retaining customers in bank, handling corporate accounts and staff cards
  • Initiative to take customers complaint and solving it from end to end.
  • Resolving complaints of corporate Credit Cards with companies / clients
  • Participated in process development and Knowledge on New-to-Bank process
  • Handling Complaints in pre write off credit cards across PAN INDIA
  • Expertise in credit card processing and Complaint resolution and Customer request handling through various channels
  • Problem solving and request/Complaint handling under TAT specified by business
  • Verifying document provided by customer for mortgage.
  • Getting CIBIL check done before processing any type of loan
  • Helping client for Remote Banking Application
  • Handling complaint of Remote Banking Application across PAN INDIA
  • Helping Client for installation of SC Mobile Application, setting up Biller information and also helping client with further responsibilities
  • Helping client to set Auto-pay Biller registration from Account / Credit card and helping client to transfer funds from Accounts / Credit card.
  • And also handling Senior Management escalation cases which clients escalate to Head and CEO.

Education

BCA -

Manav Bharti University
Solan
03.2009 - 2012.05

Diploma in Electrical and Electronics -

Impact Polytechnic
Bengaluru
03.2004 - 2008.05

PUC -

Edu Care Success Institution
Vishakhapatnam
03.2002 - 2004.05

SSLC -

Sri Vani Education Center
Bengaluru
03.1990 - 2002.05

Skills

Fraud Analysisundefined

Websites

Personal Information

  • Date of Birth: 10/03/1987
  • Nationality: Hindu

Timeline

Fraud Analyst

Standard Chartered Bank
08.2017 - Current

Fraud Analyst

Standard Chartered Bank
01.2013 - 05.2016

BCA -

Manav Bharti University
03.2009 - 2012.05

Diploma in Electrical and Electronics -

Impact Polytechnic
03.2004 - 2008.05

PUC -

Edu Care Success Institution
03.2002 - 2004.05

SSLC -

Sri Vani Education Center
03.1990 - 2002.05

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Vijay Kumar JFraud Analyst