Aakanksha Chadha
Solution designer cum Business Analyst
Hyderabad
Summary
ISB-certified professional with a leadership certificate, specializing in AI, and nearly 18 years of extensive IT experience. Successfully navigated diverse roles such as Solution Designer, Business Analyst, IT Architect, and Technical Lead for prominent Telecom operators globally. Instrumental in establishing and expanding the Verizon Wireless IT team in India, overseeing recruitment to initial operations. Skilled in hiring, managing, and leading teams across various locations, consistently lauded for exceptional performance. Possess strong communication, leadership, and stakeholder management skills, complemented by outstanding presentation abilities.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Lead Business Analyst
Netcracker Technologies
06.2021 - Current
- Client Overview: Nuuday, Denmark, Cloud Product team and Telus, Canada
- Working as a Solution designer cum business analyst
- Lead Cloud order entry team team to analyze business requirements and implement solutions that streamline operations and improve client satisfaction.
- Participate in the migration of the Traditional Order Entry system to a Cloud CRM, CPQ, and OM stack.
- Engage in cross-functional collaboration, working with product owners, architects, client managers, project managers, development teams, QA, migration, UI/UX teams, and infrastructure teams to plan and coordinate changes.
- Prepare high-level solution designs and detailed design documents.
- Active involvement in cloud configurations and conducting system integration tests.
- Communicate with project management to provide updates on product and implementation status, both technically and functionally.
- Develop user stories and acceptance criteria.
- Conduct 'Show and Tell' sessions for customers to demonstrate the solution approach.
- Mentor and support other solution designers.
- Oversee the quality and consistency of deliverables.
- Address design issues during the delivery, end-to-end testing, and system testing phases.
Solution Designer
Tech Mahindra Ltd
08.2015 - 06.2021
- Client Overview: Virgin Media, UK, Colt, UK and Asia, Vodafone Spain and UK
- Conducted thorough analysis of system architecture, identifying areas for optimization and enhancement to improve overall performance and user experience.
- Developed comprehensive technical documentation including design specifications, system integration patterns, and user manuals to facilitate seamless implementation and support.
- Designed and implemented scalable software solutions to meet client requirements, utilizing Agile methodologies and collaborating closely with cross-functional teams.
- Participate in all phases of system development life cycle, from requirements analysis through system implementation.
- Present roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Conduct playback sessions for customers and prepare user stories, Requirement traceability matrix.
Technical Lead- System Development
Verizon Data Services India
04.2010 - 02.2013
- Company Overview:Verizon wireless
- Responsible for requirement gathering, impact analysis and technical requirements design.
- Prepared HLD and LLD for the development team with optimal solution and key performance improvement parameters.
- Involvement in Coding, unit and E2E, regression, load and performance testing, production deployment and post-deployment support.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Took up additional job duties like hiring and setting up team and environment to ramp up India Wireless team.
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
Team Lead
Tech Mahindra Ltd
04.2010 - 02.2013
- Client Overview: AT&T, USA
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Preparing HLD and LLD for the development team with optimal solution and key performance improvement parameters.
- Involvement in Coding, unit and E2E, regression, load and performance testing, production deployment and post-deployment support.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Gathered and defined customer requirements to develop clear specifications for project plans.
Software Engineer
Mahindra Satyam
09.2007 - 02.2010
- Client Overview: Nissan, North America
- Involved as an active team member in all SDLC phases i.e.
- Analysis, design, coding, unit testing, system testing, implementation and post-deployment support.
Education
Leadership with AI -
Indian School of Business
05.2024 - 10.2024
Bachelor of Engineering - Computer Science
Dronacharya College Of Engineering
Gurgaon, India 08.2003 - 02.2010
Skills
Cloud CPQ,XML,HTMLJSON,TMF API
Telecom BSS- Lead to Cash
UML, MS Visio, Draw io, JIRA, Confluence
Enterprise architecture design & Solution design (HLD/LLD)
Data modeling
Postman, Newman, GitHub, Swagger
API Integration
Certification
TM Forum- Frameworx Foundation Level
Timeline
Leadership with AI -
Indian School of Business
05.2024 - 10.2024
Lead Business Analyst
Netcracker Technologies
06.2021 - Current
Solution Designer
Tech Mahindra Ltd
08.2015 - 06.2021
Technical Lead- System Development
Verizon Data Services India
04.2010 - 02.2013
Team Lead
Tech Mahindra Ltd
04.2010 - 02.2013
Software Engineer
Mahindra Satyam
09.2007 - 02.2010
Bachelor of Engineering - Computer Science
Dronacharya College Of Engineering
08.2003 - 02.2010
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