Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AAKASH GAWHADE

BETUL

Summary

IT Support Specialist with 1+ years of experience resolving hardware, software, and networking issues. Skilled in Windows OS, Active Directory, and ticketing tools like ServiceNow. Known for fast response and excellent customer service. Seeking to contribute to a dynamic IT team.

Overview

3
3
years of professional experience

Work History

Retainer Customer Support Engineer

Aforeserve.Com Limited
Bhopal
08.2023 - Current

• Maintain connectivity of exams and training labs.
• Maintains, operates and supports video conferencing systems.
• Install/upgrade/maintain hardware systems and software packages related to Domain.System/ video conferencing and other media technologies utilized.
• Configure outlook and office 365 support.
• Monitoring system performance and troubleshoot all kind of issues.
• Install, configure and troubleshoot printers.
• Managing Desktop, & Network Inventory.
• Installing and maintaining hardware and computer peripherals.

• Installation and configure all Operating system like windows 7, windows8 window 10 ,and windows 11.
• Configuration outlook.
• Office 365 support and maintenance.
• Installing and configuring software, hardware and networks
• Monitoring system performance and troubleshooting issues
• Working as Domain network.
• Implement the policies for the use of the computer system and network.

Education

High School Diploma -

Sarvodaya H.S. School
Chandrasekhar Ward Tikari Betul M.p.
01-2024

Bachelor of Computer Science -

Technocrats Institute of Technology (TIT)
TIT. College Anand Nagar, Bhopal — 462021
01-2022

Bachelor of Science -

Govt. Polytechnic College
Sonaghati Betul.m.p.
01-2019

High School Diploma -

Sarvodaya .H.S. School
Chandrasekhar Ward Tikari Betul M.p
01-2016

Skills

  • System performance monitoring
  • Software installation
  • Hardware maintenance
  • Customer service
  • Problem resolution
  • Customer support
  • Video conferencing support
  • Network troubleshooting

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Retainer Customer Support Engineer

Aforeserve.Com Limited
08.2023 - Current

High School Diploma -

Sarvodaya H.S. School

Bachelor of Computer Science -

Technocrats Institute of Technology (TIT)

Bachelor of Science -

Govt. Polytechnic College

High School Diploma -

Sarvodaya .H.S. School
AAKASH GAWHADE