Mohammed Sadhik Ali Shaik
Madanapalle
Summary
Dynamic Support Engineer with Tata Consultancy Services, adept at optimizing system configurations and managing ticketing systems to enhance performance and reliability. Proven track record in root cause analysis and effective issue resolution, complemented by strong collaboration skills with development teams to drive improvements based on customer feedback.
Overview
3
3
years of professional experience
Work History
Support Engineer
Tata Consultancy Services
Bangalore
03.2022 - Current
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Optimized system configurations for maximum performance and reliability.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
- Monitored system performance to ensure optimal functioning of services.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Trained other team members on relevant technologies and procedures.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
Education
B. Tech - Computer Science
Aditya College Of Engineering
Madanapalle05-2020
Skills
- Ticketing system management
- System configuration optimization
- Bug reporting
- Root cause analysis
- System performance monitoring
- Issue identification
Languages
Urdu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Timeline
Support Engineer
Tata Consultancy Services
03.2022 - Current
B. Tech - Computer Science
Aditya College Of Engineering
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