Pratibha Prakash
Patna
Summary
Results-driven Desktop Support Engineer with a proven track record at Blend It Solutions, enhancing system performance through proactive monitoring and reducing support tickets via effective training. Skilled in IT security policy implementation and known for strong problem-solving abilities, I excel in delivering technical support and fostering knowledge sharing among teams.
Overview
8
8
years of professional experience
Work History
Desktop Support Engineer
Blend It Solutions
01.2017 - 04.2019
- Implemented a proactive monitoring system for desktop computers, reducing downtime by 25% and improving overall system performance.
- Developed and delivered training sessions to end users on best practices for software usage, resulting in a 20% decrease in support tickets related to user errors.
- Collaborated with the IT security team to implement and enforce security policies, ensuring compliance with industry regulations and reducing the risk of data breaches.
Junior Desktop Support Engineer
Blend It Solutions
01.2016 - 01.2017
- Implemented a data backup and recovery solution, reducing data loss incidents by 40% and improving data availability for end users.
- Collaborated with the network team to troubleshoot and resolve network connectivity issues, resulting in a 15% decrease in network downtime.
- Developed and maintained documentation for hardware and software configurations, improving knowledge sharing and enabling faster troubleshooting.
Asst IT Manager
Rural Works Department, Patna, Bihar
Patna
11.2013 - 03.2016
- Provided technical support and guidance to end-users regarding the use of hardware and software systems.
Programmer
Bihar State Electronics Development Corporation
Patna
10.2012 - 10.2013
- Documented software development phases and monitored systems.
Software Developer
Pointersoft Technologies
03.2011 - 09.2012
- Collaborated with team members to ensure successful project completion.
- Provided technical support for users of the software system.
Education
Bachelor of Technology - Information Technology
Rajasthan Technical University
Jaipur, Rajasthan01.2010
Skills
- Proactive system monitoring
- Training development and delivery
- IT security policy implementation
- Compliance with industry regulations
- Ticketing system management
- Computer setup and configuration standardization
- Technical expertise in operating system migration
- Data backup and recovery solutions
- Network troubleshooting and resolution
- Hardware and software configuration documentation
- Knowledge sharing and troubleshooting
- Customer service skills
- Project management
- Problem-solving skills
- Technical writing
- Understanding of data privacy standards
- Proficiency in desktop management and remote control technologies
- Familiarity with IT service management frameworks
- Ability to work in a team environment
- Strong communication skills
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Desktop Support Engineer
Blend It Solutions
01.2017 - 04.2019
Junior Desktop Support Engineer
Blend It Solutions
01.2016 - 01.2017
Asst IT Manager
Rural Works Department, Patna, Bihar
11.2013 - 03.2016
Programmer
Bihar State Electronics Development Corporation
10.2012 - 10.2013
Software Developer
Pointersoft Technologies
03.2011 - 09.2012
Bachelor of Technology - Information Technology
Rajasthan Technical University
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