Sainath Patil

PrProject Title: PDS.

Pacific Dental Services (PDS) is a leading dental support organisation in the USA, committed to enhancing the autonomy of dental professionals. This allows them to focus on providing high-quality clinical care and patient services. By integrating advanced technology with expert support staff and continuous education, PDS currently supports over 900 dental practices across 25 states, contributing to the well-being of communities.

• DTX Core Deployment: Successfully deployed DTX Core applications on the 1VU1 server.
• DTX Clinic Setup: Installed and configured DTX Clinic on all workstations.
• Sensor and Camera Setup: Configured various sensors and mouth cameras on clinic workstations.
• X-ray Equipment Configuration: Installed and set up CBCT, and other X-ray related sensors on select workstations. Checked patient details and verified X-ray accuracy using the web viewer. Reviewed and approved X-rays through both DTX Studio and manual processes. Monitored X-ray transfers to the storage server.
• Data Migration: Managed the migration of data for all servers.
• Investigated ticket details to clarify reported issues and implement resolution steps, enhancing user satisfaction.
• Monitored and analyzed logs on the 1VU1 server to identify potential issues.
• Managed operations on RingCentral, PowerShell, and Batch server (DC1BAT04P03) to maintain system functionality and support service reliability.
• Resolved X-ray transfer issues by utilizing alternate servers.
• Ensured X-rays were accessible upon ticket closure, updated status to 'Resolved', and documented closure details to improve tracking and transparency.
• Experienced Azure 365 Administrator and IT Support Specialist with proven expertise in managing Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and OneDrive for Business.
• Skilled in user account provisioning, license management, mailbox configuration, and security compliance across enterprise environments.
• Successfully implemented Multi-Factor Authentication (MFA) and Conditional Access Policies to strengthen security posture for end-users.
• Hands-on experience in Azure Active Directory (AAD) management, including group policies, password resets, role assignments, and single sign-on integration.
• Coordinated data migration from on-premises to Microsoft 365 ensuring smooth transition with minimal downtime and maximum data integrity.
• Expertise in email flow troubleshooting, spam filtering, and retention policy configuration to optimize collaboration and communication.
• Proficient in endpoint management through Microsoft Intune, ensuring secure device compliance for Windows, iOS, and Android devices.
• Recognized for reducing support tickets by 20% through proactive monitoring, automation, and effective user training.

Microland Ltd, Mumbai (Tata Aig), India

Project Title: Tata Aig - Aftermarket Service for Life Insurance.

• This project involves providing aftermarket services for Tata Aig, a life insurance organisation, requiring extensive market analysis, customer management, and simultaneous resolution of challenges for a large client base.
• Delivered IT support for 245 on-site systems and over 8,000 users across India, ensuring seamless operation of desktops, laptops, network printers, and support for 48 VIP users.
• We proactively offer digital solutions tailored to address various customer issues.
• Responsibilities encompass: security solutions handling, working with Symantec Endpoint Security, EDR, and Crowd Strike.
• Provided mobile device management support for email/app setup on Samsung, iPhone, and iPad devices.
• Analytical Action and Target Achievement: Conducting analyses and taking proactive actions to meet departmental targets effectively.
• Technical Issue Resolution within SLA: Addressing technical concerns within Service Level Agreements promptly and accurately.
• Assigned and resolved client calls and portal issues within predefined resolution time frames, contributing to efficient service delivery.
• Executed proactive problem-solving and adhered to SLAs to enhance customer satisfaction and align with organisational goals for Tata Aig's aftermarket service.

• Providing remote support via RDP and VDI. Offering technical support for help desk operations, installation and maintenance.
• Monitoring transaction logs and container processes to troubleshoot issues effectively. Collaborating with domain teams to handle escalated issues.
• Identified and resolved network connectivity issues for users.
• Resolved client-site issues using VMware virtualization tools.
• Delivered aftermarket services for Wal-Mart, addressing market analysis needs, enhancing customer management, and resolving challenges for a large client base.
• Installing and configuring computer hardware, operating systems, and applications.
• Implementing logical volumes (LVM) and expanding file systems in Linux environments.
• Executed technical tasks while collaborating with vendors in the USA to support Wal-Mart's operations.

This project involves providing aftermarket services for life insurance, catering to an organisation with a high demand for market analysis, customer management, and addressing the needs of a large client base simultaneously. Our focus is on offering diverse digital solutions to a wide range of customer issues proactively.

• Technical issue resolution within SLAs: Addressing technical concerns within agreed-upon Service Level Agreements to ensure prompt and efficient solutions.

Assigned and resolved client calls and portal issues within established time frames.

• Managed client relationships and delivered services to enhance customer satisfaction.
• Timely Installations for Revenue Targets: Ensuring installations are carried out promptly to meet revenue objectives.
• Communicated daily with vendors and personnel to implement changes.
• Conducted analyses and implemented strategic actions to achieve departmental targets.
• Performed proactive problem-solving, engaged in efficient communication, and carried out strategic actions to support organisational goals.

Managed AD server to create and configure domain and portal IDs, enabling, disabling, unlocking accounts, and resetting NT ID passwords to ensure secure access and user support.

• Monitored production processes to ensure operational efficiency and reliability.
• Diagnosed and resolved technical issues in production systems promptly.
• Collaborated with cross-functional teams to troubleshoot equipment failures.