Balasani Siddhartha
Hyderabad
Summary
Dynamic IT Support Engineer with a proven track record at Y-Axis Solutions Pvt Ltd, excelling in process improvement and technical support. Expert in network troubleshooting and system documentation, I successfully enhanced productivity and reduced costs while fostering strong vendor relationships. Committed to delivering exceptional user training and support.
Overview
7
7
years of professional experience
Work History
IT Support Engineer
The Dollar Business
Hyderabad
01.2025 - Current
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Maintained inventory records of all hardware components within the organization's network.
- Conducted research on emerging products, services, protocols and standards in support of system development efforts.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Developed and maintained user accounts, permissions, and access rights.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
IT Support Engineer
Y-Axis Solutions Pvt Ltd
Hyderabad
10.2022 - 12.2024
- Created technical documentation for internal use by IT staff members.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to users by troubleshooting hardware and software issues.
- Maintained inventory records of all hardware components within the organization's network.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
IT Executive
Mounty Outdoor Adventures Pvt Ltd
Hyderabad
04.2021 - 08.2022
- Provided technical support to users in troubleshooting hardware and software issues.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
- Recruited, trained and supervised IT department staff.
- Maintained knowledge of advances in information technology systems and applications.
- Developed data security and disaster recovery procedures.
- Managed backup, user account and helpdesk systems.
IT Support Consultant
Magus Customer Dialog
Hyderabad
03.2018 - 05.2020
- Organized IT assets inventory records including hardware serial numbers and software license keys.
- Created and maintained technical documentation for IT systems and processes.
- Performed data backups on a regular basis to ensure business continuity in case of disaster recovery scenarios.
- Provided training to end-users on how to use IT systems efficiently.
- Ensured that all IT projects are completed within budget constraints while maintaining quality standards.
- Coordinated with third-party vendors to resolve more complex technical issues.
- Identified system malfunctions or performance issues in a timely manner.
- Provided technical support to end users in resolving hardware and software related issues.
Education
Bachelor of Science - Computer Science
GITAM UNIVERSITY
HYDERABAD07-2017
Skills
- Technical support
- Network troubleshooting
- System documentation
- Process improvement
- Data backup
- Inventory management
- IT asset management
- Email administration
- Software installation
- Mobile device management
- Remote desktop support
- System administration
- Vendor negotiation
- User training
- Microsoft outlook
- Issue escalation
- System diagnostics
- LAN/WAN
- Antivirus software
References
References available upon request.
Timeline
IT Support Engineer
The Dollar Business
01.2025 - Current
IT Support Engineer
Y-Axis Solutions Pvt Ltd
10.2022 - 12.2024
IT Executive
Mounty Outdoor Adventures Pvt Ltd
04.2021 - 08.2022
IT Support Consultant
Magus Customer Dialog
03.2018 - 05.2020
Bachelor of Science - Computer Science
GITAM UNIVERSITY
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