SHREYA RAMAN
Navi Mumbai
Summary
To be potential high performing resource to your organization. I wish to utilize my skill, knowledge and experience for achieving the organizational goal and contribute to its success. I wish to excel and grow with the help of experts and establish myself as one in long run. It would be my never ending dedication to maintain the spectrum of integrity, honesty and character.
Overview
2
2
years of professional experience
Work History
Branch Relationship Officer
Axis Bank
Navi Mumbai
05.2022 - Current
- Providing financial solution to customer by offering retail banking and third party products
- Providing service to Existing and New to Bank customers in branch and adding new customers through referral generation activities and customer visits
- To process customer transactions and service requests within defined Turn Around Time and ensure end to end closure.
- Developed and maintained relationships with existing and potential clients through regular follow-up visits and calls.
- Provided excellent customer service to all customers and ensured their satisfaction.
- Assisted in resolving customer inquiries promptly and efficiently.
- Adhered to compliance policies and procedures in order to ensure legal requirements were met.
- Researched customer accounts to identify trends or discrepancies that could affect the bank's risk profile.
- Handled cash transactions accurately while balancing daily cash drawer totals at the end of each shift.
- Actively participated in sales campaigns designed to increase market share for the bank.
- Utilized basic computer skills such as Microsoft Office Suite for day-to-day operations.
Education
M.Com - Accounts Hons
P.K Roy Memorial College
01.2019
GRADUATION - Accounts(Hons)
S.S.L.N.T, Dhanbad
01.2017
XII - Commerce
BYSN Inter College
01.2014
X - NA
D.A.V Public School
01.2011
Skills
- TEAMSPRIT
- LEADERSHIP QUALITY
- GOOD COMMUNICATION
- ADAPTIBILITY
- QUICK DECISION MAKING
- PUNCTUAL AND POLITE
- Banking operations
- Goal-Oriented
- Compliance Awareness
- Customer Service
- Interpersonal Skills
- Problem-Solving
- Microsoft Office
Rewardsrecognition
- Won 3rd Prize in sit and draw competition at ISM Dhanbad
- Collected highest donation for Helpage India.
- Member of Tarumitra Club for tree plantation in School Campus
- Administrative volunteer at MHRT sports tournament
Personal Qualifications
- X, D.A.V Public School, C.B.S.E, NA, 2011
- XII, BYSN Inter College, J.A.C, Commerce, 2014
- GRADUATION, S.S.L.N.T, Dhanbad, VINOBA BHAVE, Accounts(Hons), 2017
- M.Com, P.K Roy Memorial College, BBMKU, M.COM, 2019
Personal Information
- Father's Name: Amresh Raman
- Mother's Name: Late Punam Raman
- Date of Birth: 04/20/95
- Marital Status: Unmarried
Languages
- English
- Hindi
- Bengali
Disclaimer
The information mentioned above is true and correct according to the best of my knowledge.
Timeline
Branch Relationship Officer
Axis Bank
05.2022 - Current
M.Com - Accounts Hons
P.K Roy Memorial College
GRADUATION - Accounts(Hons)
S.S.L.N.T, Dhanbad
XII - Commerce
BYSN Inter College
X - NA
D.A.V Public School
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