Summary
Overview
Work History
Education
Skills
Timeline
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Aakash Manchanda

Process Associate
Sonipat,Haryana

Summary

Logical customer service executive bringing 3+ years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Process Associate

IGT Solutions
04.2024 - Current
  • Managed over 20 customer feedback per day.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

Travel Executive

Surensecure Travel Solutions
11.2022 - 11.2023
  • Maintained detailed records of client interactions in CRM systems to optimize future communications efforts and enhance loyalty-building initiatives.
  • Implemented innovative marketing strategies that grew company''s social media presence and online visibility.
  • Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of team.
  • Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through agency.

Travel Executive

Tauras Holidays
12.2019 - 10.2022
  • Increased customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
  • Coordinated complex itineraries involving multiple destinations, flights, hotel bookings, car rentals, and activities.

Education

Bachelor of Arts - Tourism Administration

Amity University
Noida
09.2016 - 09.2019

High School Diploma -

D.A.V
Sonepat
03.2012 - 03.2014

Skills

Process Analysis

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Timeline

Process Associate

IGT Solutions
04.2024 - Current

Travel Executive

Surensecure Travel Solutions
11.2022 - 11.2023

Travel Executive

Tauras Holidays
12.2019 - 10.2022

Bachelor of Arts - Tourism Administration

Amity University
09.2016 - 09.2019

High School Diploma -

D.A.V
03.2012 - 03.2014

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Aakash ManchandaProcess Associate