Aakash Manchanda
Process Associate
Sonipat,Haryana
Summary
Logical customer service executive bringing 3+ years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Process Associate
IGT Solutions
04.2024 - Current
- Managed over 20 customer feedback per day.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Travel Executive
Surensecure Travel Solutions
11.2022 - 11.2023
- Maintained detailed records of client interactions in CRM systems to optimize future communications efforts and enhance loyalty-building initiatives.
- Implemented innovative marketing strategies that grew company''s social media presence and online visibility.
- Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of team.
- Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through agency.
Travel Executive
Tauras Holidays
12.2019 - 10.2022
- Increased customer satisfaction by tailoring travel packages to individual preferences and needs.
- Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
- Coordinated complex itineraries involving multiple destinations, flights, hotel bookings, car rentals, and activities.
Education
Bachelor of Arts - Tourism Administration
Amity University
Noida 09.2016 - 09.2019
High School Diploma -
D.A.V
Sonepat 03.2012 - 03.2014
Skills
Process Analysis
Dispute Resolution
Software Knowledge
Relationship Building
Application verification
Process Mapping
Timeline
Process Associate
IGT Solutions
04.2024 - Current
Travel Executive
Surensecure Travel Solutions
11.2022 - 11.2023
Travel Executive
Tauras Holidays
12.2019 - 10.2022
Bachelor of Arts - Tourism Administration
Amity University
09.2016 - 09.2019
High School Diploma -
D.A.V
03.2012 - 03.2014