AAKASH SINGH
New Delhi
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
9
9
years of professional experience
Work History
Business Travel Consultant
Greaves Travel LLC (US Based Travel Agency)
2023.01 - Current
- Assisting clients on their Domestic or International Business trip within or outside USA departure as per client’s requirements
- Assisted clients with flight changes and cancellations to minimize travel disruptions using GDS tools, World span and Sabre Red 360.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Coordinate with Travel vendor, Hotels, rental car Providers to offer best suitable rates for travel products
Senior Leisure Travel Consultant (Sales)
Citrus Holidays (UK Bases Travel Agency)
2018.12 - 2023.01
- Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary
- Negotiate any customizations or modifications requested and accommodate to the best level possible
- Sell the appropriate tour package to the right customer
- Book the travel arrangements on B2B portal for Hotels, Cruise, Transfers, Rails and Activities
- Use the destination knowledge to convert a possible lead into sales for countries like (Italy, Spain, Cambodia, Vietnam, Thailand, South Africa, Sri Lanka and India)
- Hand on experience on MICE Travel for Domestic Travel requirement of clients during Corona Period
- Achievement - Won the fam trip to Agra in October 2019
Senior Travel consultant (Service)
Edreams Odigeo, Interglobe Technology
2017.06 - 2018.12
- Provided travel assistance to customers from all over European countries while using the computer reservation system Amadeus
- Used the knowledge of ticketing including issuance, reissuance, and schedule changeand name correction in resolving ticketing related quires
- Successfully contributed in cross selling travel related products like hotel, transfers, baggage and car rental option
- Key achievement - Received “Customer appreciation” certificate for 3 consecutive quarters and won a washing machine too for best sales cum service agent.
Travel consultant
GOIBIBO, I energizer
2015.10 - 2017.03
- The job was to taking information from the passenger over the phone and arranging Air tickets as per their requirement
- Provided domestic ticketing through Amadeus and Galileo reservation system and different Airline site
- (Spice jet, Indigo, Go air etc.) Addressed passengers’ concerns about rescheduling and cancellation of flights booking and resolved their issue through my knowledge and verbal skill.
Education
Bachelor of Science -
Sunrise University
Alwar, India06.2015
Skills
- Effective problem solving
- Sales proficiency
- Exceptional customer service
- GDS
- Travel Planning
- Tour Package Sales
- Vendor Record Management
- CRM Software
- Customized Travel Package
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
Reading
Writing
RAP
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Business Travel Consultant
Greaves Travel LLC (US Based Travel Agency)
2023.01 - Current
Senior Leisure Travel Consultant (Sales)
Citrus Holidays (UK Bases Travel Agency)
2018.12 - 2023.01
Senior Travel consultant (Service)
Edreams Odigeo, Interglobe Technology
2017.06 - 2018.12
Travel consultant
GOIBIBO, I energizer
2015.10 - 2017.03
Bachelor of Science -
Sunrise University
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