AAKASH KUMAR
Summary
to pursue a challenging career where in it is possible to lead my organization in its field through a process of value creation both for stake holders and its customers
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agency Manager
HDB financial services
12.2024 - Current
- Managed BKT-0 field operations by sharing daily targets with agency and monitoring field executives' performance to drive results.
- Conducted 30 to 50 monthly visits in Delhi zone, fostering relationships to support portfolio growth.
- Performed daily agency visits to enhance engagement and operational effectiveness.
- Established performance targets for agency, enhancing accountability and driving productivity.
- Executed follow-ups on agency audits to maintain compliance and operational standards.
Agency Manager
Ivangel Sales & Services Pvt.Ltd ( Kotak mahindra bank )
08.2023 - 12.2024
- Managed purchase portfolio recoveries for banks and NBFCs with over 500-day overdue accounts.
- Conducted daily agency visits to drive recovery efforts effectively.
- Established performance targets to optimize agency outcomes.
- Monitored agency operations through consistent follow-up audits.
Senior executive
HDB Financial services
08.2021 - 07.2023
- Managed communication with credit card customers to enhance service delivery.
- Achieved qualitative and quantitative call targets consistently.
- Updated data regularly to maintain accurate portfolio oversight.
Customer Assistance Specialist
D.I. Management international services PVT.LTD
08.2018 - 08.2021
- Conducted daily outreach to credit card customers with 30- and 90-day overdue accounts.
- Reviewed portfolio regularly to identify workable, non-workable, and skip cases.
- Monitored collector performance on a daily basis to enhance recovery efforts.
- Updated data consistently to maintain accurate control over portfolio.
Education
M.Com -
Swami Vivekananda Subharti University
Meerut01-2022
B.Com -
Swami Vivekananda Subharti University
Meerut01-2020
12th Class -
K.S Inter College Kuralsi
U.P01-2015
10th Class -
K.S Inter College Kuralsi
U.P01-2013
Skills
- Microsoft Word and Excel
- Performance monitoring
- Field engagement
- Tally accounting software
- Advanced spreadsheet techniques
Certification
- DCA
- CCC
- DRA
Languages
- HINDI
- ENGLISH
Personal Information
Timeline
Agency Manager
HDB financial services
12.2024 - Current
Agency Manager
Ivangel Sales & Services Pvt.Ltd ( Kotak mahindra bank )
08.2023 - 12.2024
Senior executive
HDB Financial services
08.2021 - 07.2023
Customer Assistance Specialist
D.I. Management international services PVT.LTD
08.2018 - 08.2021
M.Com -
Swami Vivekananda Subharti University
B.Com -
Swami Vivekananda Subharti University
12th Class -
K.S Inter College Kuralsi
10th Class -
K.S Inter College Kuralsi