Summary
Overview
Work History
Education
Skills
Certification
Bike Riding
Languages
Timeline
Generic

AakashKumar Soni

Sikar,RJ

Summary

Dynamic Branch Manager with a proven track record at Gujarat Gramin Bank, excelling in branch operations management and customer service. Enhanced profitability through strategic cost-saving measures and improved customer satisfaction ratings. A strong team-builder, skilled in decision-making and relationship management, fostering a culture of excellence and efficiency. Utilizes strategic planning and effective leadership to enhance operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Branch Manager

Gujarat Gramin Bank
05.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Consulted customers to boost product sales and services.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
  • Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.

Assistant Branch Manager

Gujarat Gramin Bank
04.2021 - 05.2022
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

Bachelor of Arts -

Pandit Deendayal Upadhyaya Shekhawati University
Sikar, India
06-2018

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Relationship building and management
  • Strong team-builder
  • Decision-making
  • Work prioritization
  • Approachable

Certification

  • Passed for certificate to act as a specified person for a corporate agent by IRDAI.
  • SBI Life Insurance's League of Excellence Awarded for outstanding performance for the years 2023-24 & 2024-25.

Bike Riding

It offers a combination of physical exercise, mental focus, and social interaction. It provides a sense of freedom and adventure, allows for exploration, and can be a great stress reliever. Motorcycling, in particular, can foster a strong sense of community and shared passion

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)

Timeline

Branch Manager

Gujarat Gramin Bank
05.2022 - Current

Assistant Branch Manager

Gujarat Gramin Bank
04.2021 - 05.2022

Bachelor of Arts -

Pandit Deendayal Upadhyaya Shekhawati University

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