Hi, I’m
AAKRITI SHARMA
Application Support Engineer
Noida
Summary
Results-driven Application Support Engineer with over two years of experience specializing in middleware systems and enterprise cloud storage support. Expertise in production support, incident management, and troubleshooting JMS-based messaging systems ensures efficient resolution of complex technical issues. Proven ability to address file synchronization, backup, and access-related challenges utilizing CTERA EFSS and ServiceNow, contributing to enhanced operational efficiency and user satisfaction. Committed to delivering high-quality support and driving continuous improvement in system performance.
Overview
2
years of professional experience
Work History
HCL Technologies Ltd.
Application Support Engineer
12.2023 - Current
Job overview
Project: FedEx – Middleware Support (Dec 2023 – Dec 2025)
- Delivered L2 support for JMS-based middleware systems in production
- Monitored message queues and resolved incidents to ensure system availability
- Managed tickets within SLA timelines and performed initial root cause analysis
Project: Chevron – Incident Management and Data Support (Jan 2025 – Oct 2025)
- Resolved production incidents to minimize system downtime
- Performed basic data analysis to identify recurring issues and trends
- Coordinated with stakeholders and provided timely status updates
Project: State Farm – CTERA EFSS (Cloud Storage Support) (Nov 2025 – Present)
- Provided application support for CTERA EFSS cloud storage platform
- Troubleshot W Drive mapping, file sync, and access-related issues
- Resolved backup and restore incidents ensuring data availability
- Managed user tickets via ServiceNow while maintaining SLA compliance
Education
ABES Engineering CollegeGhaziabad
Bachelor of Technology (B.Tech) from Electronics and Communication Engineering
07-2023
University Overview
- AKTU University
- GPA: 8.0
Skills
Middleware (JMS)
SOFT SKILLS
- Problem Solving
- Communication
- Time Management
- Team Collaboration
- Adaptability
Timeline
Application Support Engineer
HCL Technologies Ltd.
12.2023 - Current
ABES Engineering College
Bachelor of Technology (B.Tech) from Electronics and Communication Engineering