AAMIR TALIB HUSSAIN
Summary
To excel in my career through hard work and determination, serve the organization to the best of my ability, and fulfill all responsibilities entrusted to me.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Senior Travel Sales Consultant
Switrus Holidays Pvt. Ltd.
Mumbai
12.2023 - 02.2026
- Managed end-to-end travel bookings including flights, hotels, and transfers.
- Handled inbound and outbound calls for international travel inquiries and holiday packages, providing tailored solutions to meet client needs.
- Achieved monthly sales targets and maintained strong client relationships.
- Ensured client satisfaction through smooth communication and timely updates.
- Maintain accurate records and ensure service quality standards.
Cluster Manager
Yaashkrishni Food science Ltd
Navi Mumbai
01.2021 - 12.2023
- Managed inbound customer calls regarding product and service renewals.
- Visited franchise outlet Ones in week and managed product ordering system.
- Resolved outlet issues and coordinated operational requirements.
- Generated new leads via apps and Real estate agents for outlet expansion.
- Conducted Cold Calling for new locations and approached investors.
- Ensured smooth functioning of online platforms (Swiggy, Zomato, Google Page)
Assistant Store Manager
Alamar Company- Saudi Arabia
Yunbu
04.2019 - 09.2020
- Scheduled store shifts to optimize staffing levels and meet operational needs.
- Coordinated with vendors to ensure timely supply orders and maintain inventory levels.
- Maintained accurate revenue and expense reports on daily, weekly, and monthly basis to support financial tracking.
- Handled Customer Complaints on voice and chat
- Ensured cleanliness and customer satisfaction to boost loyalty.
Guest Relation Associate
K Star Mall
Mumbai
12.2015 - 04.2019
- Delivered front-line operations and customer service in a fast-paced environment.
- Greeted guests and assisted with inquiries and concerns, fostering a welcoming atmosphere.
- Resolved guest feedback and issues promptly, enhancing overall guest satisfaction.
- Cross-Functional Team Coordination (Security & Housekeeping)
Sr. Customer Service Associate
Firstsource (RP-Goenka Group)
Navi Mumbai
01.2014 - 10.2015
- Resolved escalated customer issues by implementing effective problem-solving strategies.
- Followed communication scripts and addressed customer needs.
- Facilitated communication with customers to address their inquiries.
- Utilized CRM software to document customer interactions and service requests accurately.
- Maintained detailed call records.
- Updated customer information into account databases for future use.
Education
Bachelor of Commerce -
University of Mumbai
Mumbai , In 06.2012 - 01.2014
Diploma in Fire & Safety -
DON BOSCO HIGH SCHOOL
Panjim, INIOSH certificate -
UK
Mumbai Skills
- Client Relationship Management
- Management Skills
- Leadership
- Sales Strategies
- Problem solving
- MS Office
- Email Communication
Languages
English
Intermediate
B1
Hindi
Advanced
C1
Marathi
Elementary
A2
Timeline
Senior Travel Sales Consultant
Switrus Holidays Pvt. Ltd.
12.2023 - 02.2026
Cluster Manager
Yaashkrishni Food science Ltd
01.2021 - 12.2023
Assistant Store Manager
Alamar Company- Saudi Arabia
04.2019 - 09.2020
Guest Relation Associate
K Star Mall
12.2015 - 04.2019
Sr. Customer Service Associate
Firstsource (RP-Goenka Group)
01.2014 - 10.2015
Bachelor of Commerce -
University of Mumbai
06.2012 - 01.2014
Diploma in Fire & Safety -
DON BOSCO HIGH SCHOOL
IOSH certificate -
UK