Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Diwanshu Bansal

Delhi

Summary

Detail-oriented travel consultant with expertise in itinerary design, reservation management, and customer service. Proven track record in enhancing travel experiences through effective communication and personalized planning.

Overview

6
6
years of professional experience

Work History

Senior Travel Sales Consultant

Dhaani Holidays (P) LTD
Delhi
02.2025 - Current
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Collected payment for transportation and accommodations from customers.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.

Team Lead

Daily Tour & Travel (P) LTD
Delhi
12.2022 - 02.2025
  • Provided expert advice on destinations, accommodations, and travel regulations.
  • Developed personalized travel itineraries based on client preferences and budgets.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
  • Coordinated ground transportation to and from accommodations for clients.

Project Manager

FLYWEIS SERVICES PVT LTD
Delhi
09.2021 - 09.2022
  • Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
  • Maintained project schedules by managing deadlines and adjusting workflow.
  • Updated project plans based on changing objectives, specifications, and staff availability.
  • Conducted periodic inspections of job sites for quality and progress.

Sales Manager

ITH DESTINATION PVT LTD
Delhi
09.2019 - 09.2021
  • Developed sales strategies to increase market penetration and customer engagement.
  • Coordinated travel arrangements for clients, ensuring seamless experiences.
  • Managed daily operations and workflow of travel agency team.
  • Developed and maintained relationships with travel vendors and partners.
  • Trained staff on customer service best practices and agency tools.

Education

Class 12 - Science Non Medical

Plato Public School
Delhi
03-2013

Class 10 - General Studies

Plato Public School
Delhi
03-2011

Bachelor of Arts - BA Programme

Delhi University
Delhi

Skills

  • Travel planning
  • Itinerary design
  • Payment processing
  • Reservation management
  • Travel regulations
  • Customer relationship management
  • Sales strategy development
  • Team leadership
  • Effective communication
  • Problem solving

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Senior Travel Sales Consultant

Dhaani Holidays (P) LTD
02.2025 - Current

Team Lead

Daily Tour & Travel (P) LTD
12.2022 - 02.2025

Project Manager

FLYWEIS SERVICES PVT LTD
09.2021 - 09.2022

Sales Manager

ITH DESTINATION PVT LTD
09.2019 - 09.2021

Class 12 - Science Non Medical

Plato Public School

Class 10 - General Studies

Plato Public School

Bachelor of Arts - BA Programme

Delhi University

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Diwanshu Bansal