Aangi Shah
Mumbai
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport. Subject Matter Expert and collaborating internal team members, providing consultative enhancement recommendations based on research. Improving existing processes, procedures, technical enhancements, resource requirements to align with business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
J.P Morgan Chase
02.2023 - 04.2024
- Drove performance excellence across scorecard metrics by leveraging data insights, trend analysis, and strategic planning to consistently exceed business targets.
- Enhanced operational efficiency and customer experience through structured training, capability development, and effective utilization of available resources.
- Identified and mitigated performance gaps impacting key KPIs by implementing sustainable solutions aligned with risk, control, and business objectives.
Fraud Specialist
J.P Morgan Chase
03.2022 - 05.2024
- Conducted pre-disbursement fraud checks and investigations to ensure secure release of funds into customer accounts.
- Analyzed customer profiles, transaction patterns, and behavioral trends to identify potential fraud risks and anomalies.
- Performed risk-based verification checks including document authentication, and source of funds assessment by investigating suspicious and high-risk transactions.
- Ensured 100% compliance with internal policies and external regulatory requirements.
Transaction Processing Associate
Accenture
10.2018 - 03.2022
- Understanding Client Policies and Guidelines. Reviewing Ad Components from Client Application and make decisions according to the defined Policies and Procedures.
- Identifying improvements opportunities in workflow and suggesting solutions, interface effective with other internal client teams.
Customer Service Representative
Intelenet Global Services
03.2017 - 02.2018
- Handling customer inquiries, complaints, billing questions and payment extension/ service requests by managing over 300 customer calls per day.
- Calm angry callers, repair trust, locate resources for problem resolution and design the best solution.
Education
Bachelors - Management Studies
Lala Lajpatrai College
HSC -
Kisinchand Chellaram College
SSC -
ShriDNK And LVA English High School
Skills
- Leadership and Management
- Self Awareness
- Organization and Time management
- Communication
Certification
- Fundamentals of Digital Marketing Course by Google
- Excel Workshop by Jatan Shah
Hobbies and Interests
Travelling (Traveled to Gokarna, Pondicherry, parts of Himachal and Solo trip to Jaipur),, Fitness (Practicing Fitness using various techniques Pilates, Running, Body weight training),, Volunteering (Volunteer at Welfare of Stray Dogs),, Self development (Self help books, Ted talks, Cooking, Gardening)
Timeline
Subject Matter Expert
J.P Morgan Chase
02.2023 - 04.2024
Fraud Specialist
J.P Morgan Chase
03.2022 - 05.2024
Transaction Processing Associate
Accenture
10.2018 - 03.2022
Customer Service Representative
Intelenet Global Services
03.2017 - 02.2018
Bachelors - Management Studies
Lala Lajpatrai College
HSC -
Kisinchand Chellaram College
SSC -
ShriDNK And LVA English High School