Aarthi Ganapathi
Order management and Sales operation
Summary
Seeking a position to utilize my skills and abilities in the core sector that offers professional growth while being resourceful innovative and flexible, also would like to contribute with sincerity in translating the goals of the company into reality.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Process Specialist
Infosys LTD (Client Cisco)
07.2018 - 07.2023
- Process Specialist (JL3: SME), for Cisco process in Service Contract Management from 9th July 2018 to till now.
- Working for Global Leading Networking client.
- Service Contract Management is the team which deals with any changes (like adding the products/replacing the products/terminating the products, etc.) for customer purchased contracts.
- Adding the Products or Services to the contract and processing of RMA (Return Material Authorization) replacing of old products with new products in contract (RMA with replacement, RMA with Credit and DOA RMA (Dead On Arrival RMA).
- Date Changes on Contract and Order, Generating Debit memo on Order and placing Rebill Invoice/Order with the new dates and price.
- Managing Team’s Daily Activity.
- Hands on experience in order Fulfillment domain ‘Quote to Cash'.
- The main aim is to increase in customer satisfaction and end to end customer experience.
- Resolving individual cases that need re-work in order to ensure high C-SAT from the end user.
- To meet the performance parameters and exceed in order to meet both the team as well as individual SLA.
- Immediate action on customer queries and escalations in order to meet quality standards.
- To ensure 100% closure to all the customer queries, SLA adherence for self-productivity and quality.
- Identifying areas of improvement in the process and working with the Team lead to chalk out action plans to enhance performance of the process.
- Convening Team Meetings and circulating new updates.
SeniorAnalyst II – WW Sales Operations Management
VMware Software India Pvt Ltd (Broadcom Inc)
09.2023 - Current
- Handled OPC project and validated the opportunity creation with agreement download of customer.
- Fixing the pending staging as end customer details and reseller details not found in opportunity staging.
- Responsible for the end-to-end opportunity management deliverables and executing gaps arising out of the territory & regional level reconciliation.
- Support Renewal Sales in their pipeline efforts in creation of opportunities, opportunity management and opportunity closure. Resolving on TADs (Territory Account Dispute) requests and changes that needs to be done in opportunities.
- Working with Account standard operation team related to end customer. account issues.
- Ensure to complete the activity day-to-day within given period of time.
Education
MSc -
Muthayammal college of Arts& Science, Periyar university
BSc - undefined
Muthayammal college of Arts& Science, Periyar university
HSC - undefined
St. Joseph Girls Higher secondary school, St. Joseph Girls Higher secondary school
SSLC - undefined
Sri Vinayaga matric Hr. sec. School, Sri Vinayaga matric Hr. sec. School
Skills
XP, Windows7 and 8undefined
Certification
Expert certificate in Sales and fulfillment
Tools
- Salesforce
- Oracle R12
- Oracle EBS
- SAP BI
- Admin portal
- CRM
- CCW (Cisco commerce workspace)
- Oracle install base.
- Connet dots
- CCWR (Cisco commerce workspace-renewal)
State
Tamil Nadu
Language Proficiency
- English
- Tamil
Personal Information
- Date of Birth: 09/15/95
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- “Spot Awards” for clearing most number of cases and meeting requirements way before deadlines.
- Received “Appreciations” from onshore for consecutively past two months for dedication and commitment shown accuracy in work.
- Received appreciations from internals and global Cisco partners.
- Achieved Good Ratings in performance level.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
SeniorAnalyst II – WW Sales Operations Management
VMware Software India Pvt Ltd (Broadcom Inc)
09.2023 - Current
Process Specialist
Infosys LTD (Client Cisco)
07.2018 - 07.2023
MSc -
Muthayammal college of Arts& Science, Periyar university
BSc - undefined
Muthayammal college of Arts& Science, Periyar university
HSC - undefined
St. Joseph Girls Higher secondary school, St. Joseph Girls Higher secondary school
SSLC - undefined
Sri Vinayaga matric Hr. sec. School, Sri Vinayaga matric Hr. sec. School
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