Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Overview
Timeline
Generic

Aarti Dua

New Delhi

Summary

Accomplished manager with expertise in customer relationship management and contract negotiation, honed at Yusen Logistics India Pvt. Ltd. Proven track record in revenue generation and business development, consistently achieving 100% targets. Skilled in operational efficiency and financial analysis, driving success through strategic leadership and effective communication. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

12
12
years of professional experience

Work History

Manager- Key Account Management (Contract Logistics)

Yusen Logistics India Pvt. Ltd.
Gurgaon
09.2016 - Current
  • Operations: Customer SLAs are properly monitored.
  • Customer complaints should be acknowledged in a timely manner.
  • Customer complaints should be resolved on time.
  • Implementation/Roll Out as per requirement.
  • Financials: Ensure billing as per contract and within timelines.
  • Contract terms are to be followed strictly for outstanding payment.
  • Payment advice should be collected seamlessly each time.
  • Business Development: Identify, assess, and secure new business opportunities.
  • 100% target achievement of revenue generation.
  • Reviews: Ensure monthly meetings/QBRs are scheduled as per mutually decided.
  • The action points of the MOM should be covered, and the closure report should be submitted within the timelines mentioned.
  • Dealer feedback is to be conducted in coordination with the Operations and Quality Team.

Team Manager–Retail

Anafin Advisers
04.2015 - 07.2016
  • Managing sales team with team size of 20 People
  • Generated loans through leads given by the company.
  • Responsible for personally generating all loans closed.

Manager (Sales)

My Money Mantra
07.2014 - 02.2015
  • Company Overview: Website: www.mymoneymantra.com
  • Managing sales team
  • Identify customer needs and sales opportunities at sales desk and, if relevant, sell the appropriate pl & mortgage product or service.
  • Ensure the prompt and accurate completion of all initial work-related administration and documentation, ensuring compliance with lending policies and administrative processes
  • Website: www.mymoneymantra.com

Unit Head –Retail

Finwizz Management Consultants Pvt ltd
02.2013 - 06.2014
  • Managing sales team with team size of 20 People
  • Generated loans through leads given by the company.

Education

MBA -

Sam College of Technologies
Bhopal
01.2018

B. Com -

Chaudhary Charan Singh University
01.1996

12th - Commerce Stream

Dr. RKGHSS
01.1991

10th -

Dr. RKGHSS
01.1989

Skills

  • Customer relationship management
  • Contract negotiation
  • Revenue generation
  • Operational efficiency
  • Business development
  • Financial analysis

Accomplishments

  • Received the Star Performer Award of the Year 2024
  • Received the Best KAM award for the North and East regions in 2024
  • Received a certificate for the inside forum for presenting warehouse operations
  • Received the Best KAM award for the North and East regions in 2022
  • Received a certificate for the successful completion of personality development training
  • Received a certificate of appreciation for the successful completion of Ready-Cash training with a merit grade from Citibank
  • Received certificate of merit for superior performance in 2005

Professional Overview

A professionally trained with in-depth knowledge and more than 20 Years’ experience in Operations, Sales, Planning, Customer Relationship and Organizational skills to keep pace with Job responsibilities. Able to handle full responsibilities of Managerial Position. Self-motivated able to set effective priorities to achieve immediate and long-term goals, ensure smooth work-flow and meet sales deadlines. Developed interpersonal and communications skills, having dealt with a diversity of professionals, clients, and staff members.

Timeline

Manager- Key Account Management (Contract Logistics)

Yusen Logistics India Pvt. Ltd.
09.2016 - Current

Team Manager–Retail

Anafin Advisers
04.2015 - 07.2016

Manager (Sales)

My Money Mantra
07.2014 - 02.2015

Unit Head –Retail

Finwizz Management Consultants Pvt ltd
02.2013 - 06.2014

MBA -

Sam College of Technologies

B. Com -

Chaudhary Charan Singh University

12th - Commerce Stream

Dr. RKGHSS

10th -

Dr. RKGHSS
Aarti Dua