Aarti Sharma
Dehradun
Summary
3.5 years of experience as an customer care executive in reputable NBFC delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varing personalities and walks of life . Proficient in numerous computer applications and company’s software.Highly motivated and driven to achieve set goals and target .
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Muthoot Finance Limited
Kaushambi,Ghaziabad ,Uttar Pradesh
11.2018 - 04.2022
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Took ownership of customers issues to follow problems through to resolution.
- Assigned and designated job territories to customer care staff according to performance and history.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept accurate records of all customer interactions and transactions.
- Maintained and managed customer files and databases.
- Communicated with customers to identify needs and expectations.
Education
Graduation - Commerce
CCS University,Meerut
Ghaziabad 08.2017
12 - Commerce
Silver Shine Senior Secondary School
Ghaziabad 04.2014
10 - All Subjects
Silver Shine Senior Secondary School
Ghaziabad 04.2012
Skills
- Administration and Reporting
- Efficient Service
- Call Center Operations
- Customer Management Procedures Knowledge
- Customer Response
- Customer Service
- Financial Transactions
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Care Executive
Muthoot Finance Limited
11.2018 - 04.2022
Graduation - Commerce
CCS University,Meerut
12 - Commerce
Silver Shine Senior Secondary School
10 - All Subjects
Silver Shine Senior Secondary School
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