Aarzu Bharti

Kolkata

Summary

ECBA-certified professional pursuing MBA in Business Analysis. Led market analysis and strategic planning initiatives, resulting in significant revenue growth and improved stakeholder engagement. Demonstrated expertise in operational excellence and customer satisfaction through effective leadership and decision-making.

Overview

years of professional experience

Certification

Work History

Junior Associate

State Bank of India

Dhanbad

01.2020 - 07.2023

Resolved customer complaints efficiently to enhance service satisfaction.
Maintained accurate records of customer interactions and transactions.
Educated clients on available banking products and services.
Collaborated with team members to optimize service processes.
Utilized TCS Bancs software to update and manage client information.
Supported branch operations by overseeing daily administrative tasks.
Assisted customers with account inquiries and transactions.
Created detailed records of client transactions for reference.

Education

Bachelor of Technology - Electrical Engineering

MMU Mullana

Ambala

06-2016

MBA - Business Analysis

Amity University

Online

Skills

Business analysis expertise
Requirements management
Elicitation and collaboration
Planning and monitoring
Customer relationship management

Banking product knowledge
Data entry skills
TCS Bancs proficiency
Complaint resolution strategies
Administrative support

Certification

Successfully completed the Entry Certification in Business Analysis(ECBA) issued by International Institute of Business Analysis (IIBA)

Websites

https://www.linkedin.com/in/aarzu-bharti-7348aaa8/

Languages

English

First Language

Timeline