Aashna Narain
Bengaluru
Summary
Dynamic business development professional with a proven track record at Powerschool India Pvt Ltd., excelling in customer success management and CRM (Salesforce) mastery. Spearheaded a portfolio of 500+ accounts generating $21 million ARR, achieving over 90% retention through strategic account & relationship management.I am experienced in client management, stakeholder management,relationship building and adept at leading projects from development to delivery.
Overview
3
3
years of professional experience
Work History
Associate Renewals Manager-Customer Success
Powerschool India Pvt Ltd.
01.2023 - Current
- Managing a portfolio of over 500 US client accounts, generating an Annual Recurring Revenue (ARR) of $21 million while consistently maintaining a customer retention rate above 90% through 2,000 booked opportunities using Salesforce as the CRM tool.
- Cultivating strong relationships with key client stakeholders, ensuring product adoption, usage, timely renewals, and identifying opportunities for growth, cross-selling, and upselling.
- Addressing and resolving customer escalations by collaborating with internal teams (Support, Services, Engineering, and Finance) to ensure customer satisfaction, and a consistent Net Promoter Score (NPS).
- Driving contract negotiations, conducting Quarterly Service Reviews and performing annual health checks to collect actionable feedback for product enhancements and improvements
- Managing renewal pipeline, initiating process improvements and handling at-risk accounts to prevent churn. Creating reports and dashboards in Salesforce to forecast risk and track conversion rates. Identifying gaps and developing strategies to meet quarterly targets.
Account Manager-Internship
Antwalk
09.2021 - 01.2023
- Handling five corporate accounts and providing recruitment services for their staffing needs.
- Developing customized proposals for clients, identifying clients' unique recruitment needs to build and tailor strategies for getting the required pool of candidates.
- Partnering with college campuses for placement opportunities, interviewing candidates for job requirements, and ensuring a smooth onboarding process.
- Fostering client advocacy by building deep, value-driven relationships through personalized engagement and establishment of trust.
Education
Bachelors - Business Administration
Mount Carmel College
Bengaluru07-2022
Skills
- Customer Success Management
- Account & Relationship Management
- Revenue Retention & Growth
- Cross-Selling & Upselling
- Stakeholder Management
- Salesforce CRM
- Issue Resolution & Escalation Handling
- Client Onboarding & Adoption
Timeline
Associate Renewals Manager-Customer Success
Powerschool India Pvt Ltd.
01.2023 - Current
Account Manager-Internship
Antwalk
09.2021 - 01.2023
Bachelors - Business Administration
Mount Carmel College
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