Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Accomplishments
Timeline
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Aasresh Jampa

Aasresh Jampa

Hyderabad

Summary

Accomplished Service Transition Manager with a proven track record at Infosys, adept in stakeholder engagement and implementing Agile methodologies. Spearheaded service transitions, achieving 100% SLA adherence with Tech Mahindra, and recognized for delivery excellence at IBM. Excels in problem-solving and effective communication, driving performance improvements and operational effectiveness.

Overview

11
11
years of professional experience

Work History

Service Transition Manager

Infosys
Hyderabad
01.2022 - Current
  • Conducted in-depth scope discussions with stakeholders to outline service requirements.
  • Ensured precise budgeting through detailed service transition modeling.
  • Assessed budget adherence and identified variances during regular cost evaluations.
  • Engaged key stakeholders across departments to ensure service transition.
  • Ensured punctual execution of all service transitions through meticulously planned schedules
  • Ensured alignment with project goals through systematic tollgate scheduling.
  • Monitored tollgate approval processes to ensure timely approvals.
  • Enhanced team communication through clear and prompt distribution of meeting summaries.
  • Streamlined task deadlines with effective cadence meeting implementation.
  • Implemented proactive strategies for assessing and documenting transition risks.
  • Enabled informed resource allocation by analyzing volumetric data.

Operations Team Lead

Tech Mahindra
Hyderabad
01.2019 - 01.2021
  • Managed a remote team of 20+ Support Engineers, achieving 100% adherence to SLAs and KPIs, including CSAT, DSAT, and ticket aging.
  • Assessed team performance and implemented strategies to enhance service quality and transition efficiency.
  • Prepared project status decks with performance metrics and insights for stakeholder updates on service transitions.
  • Led recruitment efforts for backfills to ensure optimal staffing levels and service continuity during transitions.

Service Delivery Specialist

IBM
Hyderabad
01.2015 - 01.2018
  • Executed planned maintenance and proactive monitoring of client infrastructure ensuring peak performance.
  • Collaborated with cross-functional teams to ensure quick turnarounds on client requests and service changes, enhancing client satisfaction.
  • Provided expert transition support during service handovers, ensuring smooth responsibility transfer to operational support.
  • Acted as SME, disseminating insights and best practices to enhance team performance.
  • Led root cause analysis sessions, identifying underlying issues and recommending corrective actions.
  • Earned Delivery Excellence Award for exceptional performance and dedication to service excellence within a short timeframe.

Technical Specialist

FactSet
Hyderabad
01.2014 - 01.2015
  • Oversaw software testing to guarantee IT services meet quality standards prior to production.
  • Managed deskside support operations to assist end-users with hardware and software issues.
  • Collaborated with cross-functional teams to identify inefficiencies and develop action plans, enhancing operational effectiveness and service quality.

Education

Bachelor of Technology - Electronics & Communication Engineering

ICFAI Foundation for Higher Education
06.2014

Skills

  • Stakeholder Engagement
  • Project tracking
  • Agile & Waterfall Methodologies
  • Scope implementation
  • Manage schedules
  • Problem-solving aptitude
  • Professionalism
  • Effective communication
  • Performance improvements

Websites

Hobbies and Interests

  • Abstract Art Enthusiast
  • Anime Watcher
  • PC Gamer
  • Gym Nut

Accomplishments

  • Successfully completed an in-house certification program, showcasing my ability to provide outstanding service support to Spanish-speaking clients
  • Gained comprehensive knowledge of Power BI dashboards to improve data visualization and reporting within the organization

Timeline

Service Transition Manager

Infosys
01.2022 - Current

Operations Team Lead

Tech Mahindra
01.2019 - 01.2021

Service Delivery Specialist

IBM
01.2015 - 01.2018

Technical Specialist

FactSet
01.2014 - 01.2015

Bachelor of Technology - Electronics & Communication Engineering

ICFAI Foundation for Higher Education

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Aasresh Jampa