Aasresh Jampa
Hyderabad
Summary
Accomplished Service Transition Manager with a proven track record at Infosys, adept in stakeholder engagement and implementing Agile methodologies. Spearheaded service transitions, achieving 100% SLA adherence with Tech Mahindra, and recognized for delivery excellence at IBM. Excels in problem-solving and effective communication, driving performance improvements and operational effectiveness.
Overview
11
11
years of professional experience
Work History
Service Transition Manager
Infosys
Hyderabad
01.2022 - Current
- Conducted in-depth scope discussions with stakeholders to outline service requirements.
- Ensured precise budgeting through detailed service transition modeling.
- Assessed budget adherence and identified variances during regular cost evaluations.
- Engaged key stakeholders across departments to ensure service transition.
- Ensured punctual execution of all service transitions through meticulously planned schedules
- Ensured alignment with project goals through systematic tollgate scheduling.
- Monitored tollgate approval processes to ensure timely approvals.
- Enhanced team communication through clear and prompt distribution of meeting summaries.
- Streamlined task deadlines with effective cadence meeting implementation.
- Implemented proactive strategies for assessing and documenting transition risks.
- Enabled informed resource allocation by analyzing volumetric data.
Operations Team Lead
Tech Mahindra
Hyderabad
01.2019 - 01.2021
- Managed a remote team of 20+ Support Engineers, achieving 100% adherence to SLAs and KPIs, including CSAT, DSAT, and ticket aging.
- Assessed team performance and implemented strategies to enhance service quality and transition efficiency.
- Prepared project status decks with performance metrics and insights for stakeholder updates on service transitions.
- Led recruitment efforts for backfills to ensure optimal staffing levels and service continuity during transitions.
Service Delivery Specialist
IBM
Hyderabad
01.2015 - 01.2018
- Executed planned maintenance and proactive monitoring of client infrastructure ensuring peak performance.
- Collaborated with cross-functional teams to ensure quick turnarounds on client requests and service changes, enhancing client satisfaction.
- Provided expert transition support during service handovers, ensuring smooth responsibility transfer to operational support.
- Acted as SME, disseminating insights and best practices to enhance team performance.
- Led root cause analysis sessions, identifying underlying issues and recommending corrective actions.
- Earned Delivery Excellence Award for exceptional performance and dedication to service excellence within a short timeframe.
Technical Specialist
FactSet
Hyderabad
01.2014 - 01.2015
- Oversaw software testing to guarantee IT services meet quality standards prior to production.
- Managed deskside support operations to assist end-users with hardware and software issues.
- Collaborated with cross-functional teams to identify inefficiencies and develop action plans, enhancing operational effectiveness and service quality.
Education
Bachelor of Technology - Electronics & Communication Engineering
ICFAI Foundation for Higher Education
06.2014
Skills
- Stakeholder Engagement
- Project tracking
- Agile & Waterfall Methodologies
- Scope implementation
- Manage schedules
- Problem-solving aptitude
- Professionalism
- Effective communication
- Performance improvements
Websites
Hobbies and Interests
- Abstract Art Enthusiast
- Anime Watcher
- PC Gamer
- Gym Nut
Accomplishments
- Successfully completed an in-house certification program, showcasing my ability to provide outstanding service support to Spanish-speaking clients
- Gained comprehensive knowledge of Power BI dashboards to improve data visualization and reporting within the organization
Timeline
Service Transition Manager
Infosys
01.2022 - Current
Operations Team Lead
Tech Mahindra
01.2019 - 01.2021
Service Delivery Specialist
IBM
01.2015 - 01.2018
Technical Specialist
FactSet
01.2014 - 01.2015
Bachelor of Technology - Electronics & Communication Engineering
ICFAI Foundation for Higher Education