Aatish Phansekar
Mississauga
Summary
MBA in marketing from SMU & full time Hotel Management degree from Mumbai University with a rich experience of more than 17 years in logistics, last mile operations, sales, franchise handing, franchise expansion & customer service in varied industries. Having team handling experience of more than 10 years.
Overview
17
17
years of professional experience
Work History
Senior Manager
Delhivery
Mumbai
04.2024 - 09.2024
- Managed 52 Last Mile Distribution Centers in the financial capital city of India.
- Maintained 90% plus service levels, reduced customer promise date breaches, prioritized B2B shipments, and avoided increased aging time.
- Maintained riders' profitability and productivity by taking care of their daily shipment closure percentage.
- Improve profitability through effective cost control of delivery operations.
- Regularly evaluate delivery times, costs, and other metrics to maximize efficiency.
- Analyze customer orders, assess order volume, and plan for peak delivery times.
- Address customer issues promptly and provide timely updates on order status to ensure customer satisfaction.
- Plans, organizes, and oversees the final leg of product distribution. This includes managing delivery schedules, coordinating with drivers and delivery personnel, and tracking progress using logistics software.
Zonal Manager - Franchise Network
Neuberg Diagnostics
Mumbai
09.2023 - 01.2024
- Taken care of Mumbai city & Karnataka state.
- Worked cross functionally with all business functions and external partners to build exceptional customer experiences
- Worked closely with sales force in identifying potential business areas & strategic outcome
- Updating senior management & colleagues on business performance, new initiatives and other pertinent issues
- Seeking new franchisee partners & Direct Clients for expansion of company’s business.
- Considered and approved policies to support company initiatives and overall performance.
- Developed reports of zone performance and presented data to upper management.
Manager - Franchise Development
Lupin Diagnostics
Mumbai
01.2021 - 09.2023
- Team has signed close to 250 franchise centers & successfully opened 180+ centers in Western India in last 2 years
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Working cross functionally with all business functions and external partners to build exceptional customer experiences
- Working closely with sales force in identifying potential business areas & strategic outcome
- Updating senior management & colleagues on business performance, new initiatives and other pertinent issues
- Seeking new franchisee partners & Direct Clients for expansion of company’s business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Channel Sales Manager
SRL Diagnostics
Mumbai
02.2017 - 12.2020
- Handled 30 outlets with annual turnover of 5.4 Crores Identified and approached key and strategic partners and opened 23 stores in last 6 months
- Ensured profitability of channels by recommending product or service enhancements
- Worked cross functionally with all business functions and external partners to build exceptional customer experiences
- Analyzed and interpreted business trends to facilitate planning and forecasting future sales
- Updated senior management & colleagues on business performance, new initiatives and other pertinent issues
- Finding new franchisee partners & Direct Clients for expansion of company’s business.
Channel Sales Manager
Tata Teleservices
03.2016 - 06.2016
- Handled 14 outlets with turnover 1.68 Crores annually
- Launched 5 outlets by Identifying, Recruiting and On-Boarding new channel partners within assigned territory
- Inspired multiple processes to keep stores in profitability
- Started various initiatives to ensure surge in sales
- Developed positive working relationship with partners to build business
- Addressed partner related issues, sales conflicts and pricing issues in timely manner
- Assisted in partner marketing activities such as trade shows, campaigns and other promotional activities.
- Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement
Territory Retail Sales Manager
Aircel Limited
Mumbai
08.2010 - 03.2016
- Handled 40 stores with annual turnover of 9.6 Crores
- Initiating Marketing and Communication strategies for brand visibility
- Formulate and implement retail strategies and procedures agreed with Manager
- Responsible for launching new stores, strategies and seek opportunity for Brand expansion and time bound implementation of new projects
- Implement clever strategies to keep retail outlets future ready Provide direction and leadership to franchisee owners
- Stay current with latest developments in market place and competitor activities.
Customer Service Executive
Vodafone
Mumbai
08.2007 - 08.2010
Education
Digital Marketing
Freelancers Academy
MumbaiMasters of Business Administration -
Sikkim Manipal University
Bachelors - Hotel & Tourism Management Studies
Mumbai University
Skills
- Reporting oversight
- Partnership Development
- Resource Allocation
- Market Analysis
- Business performance management
- Strategic Planning
Languages
- Lanaguages
- Hindi,English& Marathi
Accomplishments
Received appreciation certificate from CEO of Lupin Diagnostics for my work in franchise development
Won Store Champ award once while working with Vodafone
Won Best Retention Assist award thrice in Vodafone
Timeline
Senior Manager
Delhivery
04.2024 - 09.2024
Zonal Manager - Franchise Network
Neuberg Diagnostics
09.2023 - 01.2024
Manager - Franchise Development
Lupin Diagnostics
01.2021 - 09.2023
Channel Sales Manager
SRL Diagnostics
02.2017 - 12.2020
Channel Sales Manager
Tata Teleservices
03.2016 - 06.2016
Territory Retail Sales Manager
Aircel Limited
08.2010 - 03.2016
Customer Service Executive
Vodafone
08.2007 - 08.2010
Digital Marketing
Freelancers Academy
Masters of Business Administration -
Sikkim Manipal University
Bachelors - Hotel & Tourism Management Studies
Mumbai University
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