Aayush Sharma
Pune
Summary
Strategic HR Operations Specialist with 10+ years of experience, including 2 years in HR lifecycle operations at UBS within the APAC region. Skilled in enhancing processes, upholding compliance, and promoting a positive employee experience. Demonstrates a strong capability to handle complex workflows, provide outstanding support, and play a significant role in strategic HR initiatives. Features a comprehensive background in customer service and team management, emphasizing a customer-focused approach to HR operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Operations Executive
UBS Business Solutions
Pune
01.2022 - Current
- Managed employee data by processing changes to job titles, business titles, ranks, salaries, contracts, and retirement extensions.
- Facilitated employee promotions and visa updates, ensuring accuracy and adherence to company policies and procedures.
- Prepared bilingual employment reference letters, job descriptions, and facilitated visa applications (business & vacation).
- Conducted third-party verifications
- Revamped process guides and maintained a comprehensive knowledge base for the Lifecycle Team.
- Reconciled monthly reports (Long Service Awards, Flexible Working Arrangements, Visa Reconciliations, Maternity Reports) driving data-driven HR initiatives.
- Monitored employee work and residence permits, ensuring timely renewals to avoid disruptions.
- Implemented 4-eye checks, conducted compliance/risk assessments, and supported KPCI audits for payroll system updates, ensuring accurate and secure reporting.
- Responsible for adherence to Service Level Agreements (SLAs), monitoring transactions entered into service now, and maintaining process documentation.
- Assists in the development of knowledge-based articles and training materials for end user support as needed.
Area Service Manager
Dish Infra Services Private Limited
Pune
09.2017 - 01.2022
- Managed a team responsible for handling 2500-3000 calls monthly for company-authorized service centers. Focused on ensuring customer satisfaction by implementing and upholding service quality standards.
- Maintained adherence to Service Level Agreements (SLAs) to guarantee customer satisfaction and cultivate positive customer relationships. Contributed to revenue growth by achieving company-defined sales targets within the department.
- Addressed customer complaints and implemented effective resolution strategies. Proactively interacted with customers to gather valuable product satisfaction feedback, fostering a culture of continuous improvement.
- Recruited, motivated, and retained top talent, fostering a diverse and inclusive work environment. Achieved shared business goals by monitoring engineer productivity metrics and implementing programs to enhance efficiency.
Area Service Manager
Panasonic India Private Limited
Pune
10.2015 - 09.2017
- Adherence to budget and compliance rules and to the relevant internal guidelines and legal provisions of the company.
- Ensuring supervision of daily operational business.
- Develop, administer, upgrade, and provide efficient services to customers based on requirements considering Service Delivery standards and deadlines.
Team Lead
Reliance ResQ Limited
Ahmedabad
07.2013 - 06.2015
- Provided Service Support for all around the year for Multiband & Multi products with solution based services.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
B.Tech in Electronics & Communication
Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal
01-2013
HSC &SSC
Christ Church Boys Senior Secondary School
01-2009
Skills
- Cross Cultural Competency
- Employee Engagement and Diversity
- Leadership & team management
- Strategic planning and implementation
- Operational excellence
- Risk management Mentoring
- Customer-Centric Approach
Certification
- Pursuing Data Analytics from Upgrad.
Timeline
HR Operations Executive
UBS Business Solutions
01.2022 - Current
Area Service Manager
Dish Infra Services Private Limited
09.2017 - 01.2022
Area Service Manager
Panasonic India Private Limited
10.2015 - 09.2017
Team Lead
Reliance ResQ Limited
07.2013 - 06.2015
B.Tech in Electronics & Communication
Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal
HSC &SSC
Christ Church Boys Senior Secondary School
Similar Profiles
HEMAVANTH REDDYHEMAVANTH REDDY
Authorized Officer at UBS Business Solutions India Private LimitedAuthorized Officer at UBS Business Solutions India Private Limited
Atul DcunhaAtul Dcunha
Authorized Officer at UBS Business Solutions India Private LimitedAuthorized Officer at UBS Business Solutions India Private Limited
Deepti NatuDeepti Natu
Associate Director Technology at UBS Business SolutionsAssociate Director Technology at UBS Business Solutions
Shashank M BShashank M B
Software Engineer at UBS Business SolutionsSoftware Engineer at UBS Business Solutions
Pratik ChaflePratik Chafle
Data Engineer Manager at SaksoftData Engineer Manager at Saksoft