Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

VIPIN KUMAR SHARMA

Delhi

Summary

Dynamic Collections Manager with a proven track record at HDB Financial Services Ltd., consistently surpassing recovery targets. Expert in collections strategy and performance analysis, I excel in conflict resolution and effective communication, leading teams to enhance efficiency and customer satisfaction. Committed to driving results and optimizing debt recovery processes.

Overview

35
35
years of professional experience

Work History

Collection Manager

HDB Financial Services Ltd.
Delhi
08.2016 - 08.2025
  • Spearheaded collections operations, consistently achieving and exceeding monthly and annual recovery targets.
  • Managed a team of field executives, providing training, guidance, and performance monitoring to improve efficiency.
  • Maintained strong relationships with customers while balancing recovery targets and customer satisfaction.
  • Prepared and presented regular MIS reports on collection performance to senior management.

Collection Supervisor

Money Multiplier Pvt Ltd.
Delhi
08.2014 - 08.2016
  • Ensured timely follow-ups on overdue accounts and maintained positive customer relationships.
  • Oversaw field executives and coordinated daily collection activities.
  • Assisted in developing repayment schedules tailored to customer needs, improving recovery rates.

Collection Supervisor

Citi Collection Agency
Delhi
01.1991 - 07.2014
  • Monitored overdue accounts, ensured timely follow-ups, and improved recovery efficiency.
  • Assisted in developing and executing collection strategies that reduced delinquency rates.
  • Trained and guided field executives, enhancing compliance with company policies and RBI regulations.

Education

Diploma - Civil Engineering

Aryabhatt Polytechnic Institute
New Delhi, India
01-1990

Skills

  • Microsoft Excel
  • Collections strategy
  • Debt recovery
  • Performance analysis
  • Report generation
  • Conflict resolution
  • Time management
  • Effective communication

Accomplishments

  • Consistently ranked among the Top 5 Collection Managers across India for outstanding recovery performance at HDB Financial Services.

Timeline

Collection Manager

HDB Financial Services Ltd.
08.2016 - 08.2025

Collection Supervisor

Money Multiplier Pvt Ltd.
08.2014 - 08.2016

Collection Supervisor

Citi Collection Agency
01.1991 - 07.2014

Diploma - Civil Engineering

Aryabhatt Polytechnic Institute

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VIPIN KUMAR SHARMA