Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mayur Tribhuwane

Aurangabad

Summary

Service-oriented with track record of consistently delivering highest levels of performance. Tactful and dynamic professional offering great acumen in sales generation and customer relationship management. Knowledgeable in financial and credit analysis, credit modeling and market status monitoring. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regrading risk management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collection Manager

HDB Financial Services
06.2023 - Current
  • Handling Consumer Durable product Bkt-1 to WriteOff.
  • Enhanced collection efficiency by implementing effective strategies and streamlining processes.
  • Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
  • Increased recovery rate by consistently meeting and exceeding targets set by management.
  • Improved customer relationships through effective negotiation and conflict resolution techniques.
  • Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
  • Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
  • Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.

Relationship Manager

ICICI Bank LTD.
04.2018 - 06.2023
  • Engage with delinquent customers for collections of legitimate dues.
  • Handled B1+ Bucket in Home Loan and BLG Product.
  • Manage various channels/partners used for debt servicing.
  • Ensure compliance of the laid down processes by the regulator and the bank for debt servicing.
  • Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Worked with legal resources and recovery teams to manage default issues.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

Post Graduation Diploma in Banking - Banking

ICICI Manipal Academy
Bangaluru
03.2018

BBA - Business Administration And Management

Deogiri Institute of Technology And Management
Aurangabad
03.2016

H.S.C. -

K.S.K. College
Beed
05.2013

Agri Diploma -

Sonajirao Kshirsagar Krushi Tantra VIdyalay
Beed
01.2011

S.S.C. -

Sanskar Vidyalay
Beed
04.2007

Skills

  • Team Leadership
  • System Knowledge
  • Risk Management
  • Loan Processing
  • Solution Management
  • Microsoft Excel
  • Legal Compliance Awareness

Certification

Typing - 30 and 40 words/mint

Languages

English
Hindi
Marathi

Timeline

Collection Manager

HDB Financial Services
06.2023 - Current

Relationship Manager

ICICI Bank LTD.
04.2018 - 06.2023

Post Graduation Diploma in Banking - Banking

ICICI Manipal Academy

BBA - Business Administration And Management

Deogiri Institute of Technology And Management

H.S.C. -

K.S.K. College

Agri Diploma -

Sonajirao Kshirsagar Krushi Tantra VIdyalay

S.S.C. -

Sanskar Vidyalay

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Mayur Tribhuwane