Mohammed Abbas Hussain
Richmond town
Summary
Operations team manager at Concentrix with a strong focus on workflow optimization and strategic planning. Led process improvements that significantly enhanced team performance and customer satisfaction. Demonstrated leadership in cross-functional collaboration and effective communication, resulting in successful project outcomes. Over 40 months of diverse experience in delivering quality solutions and promoting a culture of continuous improvement.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Operations Team Manager
Concentrix
Bangalore
01.2024 - Current
- Managed daily operations to ensure efficient workflow and high service quality.
- Implemented process improvements to streamline operations and minimize errors.
- Analyzed operational data to uncover trends and optimize resource allocation.
- Coordinated interdepartmental communication to ensure timely project completion.
- Supervised team members, guiding task execution to enhance overall team performance.
- Conducted performance evaluations to identify strengths and areas for team development.
- Developed training materials to enhance employee knowledge and skills.
- Facilitated team meetings to foster collaboration and share best practices.
Senior Engineer Specialist
Concentrix
Bangalore
01.2019 - Current
- Assessed and analyzed issues with Outlook for Mac application, reporting trends in monthly updates to inform development priorities.
- Supported users of Outlook for Mac by resolving queries, enhancing overall user satisfaction and application usability.
- Around 3.2 years of IT Support experience in the areas of Mac Outlook application and Quality management of the software.
- Collaborated with team members to deliver projects on time, ensuring alignment with organizational goals and client expectations.
- Promoted the importance of exceptional customer experiences within the organization. When someone has an amazing customer experience, it can be life changing! That's why we love creating solutions to complex CX problems that genuinely help people. We do it by combining tech, data-driven insights and our team's diverse expertise to help the world's best companies deliver brand-defining moments.
- Trained internal movement agents on effective communication and operational procedures.
- Overall 40+ months of experience in different fields with various roles and responsibilities.
- Around 6 Months of experience as a Business Developer and an Operations In-charge.
- Extensive knowledge in technology and process guidelines to bring out quality deliverables.
Business Development Executive
247 Compliance
Bangalore
11.2017 - 05.2018
- Sourced and engaged industry speakers for online training programs, enhancing participant insights.
- Verified pricing for all products, communicated findings to client, and resolved discrepancies.
- Checked for fraudulent orders based on the amount and the delivery address.
- Managed daily updates to ensure product listings were current and accurate on the site.
- Manually addressed any failed order.
- Developed an effective Operations Team.
- Managed tools including Mac and Windows operating systems, WebEx, Zoom, Teams, and Google Meet for project execution.
- Understood the business requirement.
- 247Compliance enhances global compliance, where quality and compliance professionals, regulators, and government agencies come together to help the world comply with the intent and the spirit of laws, policies and mandates, ensuring continuous improvement in global operations, quality & safety.
Education
Bachelor of Computer Applications -
RNTU
Skills
- Operations management
- Process improvement
- Workflow optimization
- Project coordination
- Risk management
- Strategic planning
- Schedule management
- Customer relationship management
- Team supervision
- Performance evaluation
- Staff development
- Employee training
- Cross-functional collaboration
- Team engagement
- Time management
- Problem solving
- Effective communication
- MS office
- Azure (CS)
- Zoom
- WebEx
Accomplishments
- Best Team Manager of the year 2024 & year 2025
- Self-perception, interpersonal skills, stress management, decision-making, motivation, empathy, social skills, and self-expression.
- Certified MWP(Mental Wellness Partner)
- Won the 'Best Trainer Award.'
- Led a team in swimming for victory.
- Captain of the college cricket team and won a tournament for the college.
Languages
- English
- Hindi
- Kannada
- Urdu (Mother Tongue)
Personal Information
Date of Birth: 08/30/94
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Affiliations
- News Reading
- Volunteering
- Conducting Charity events
- Travelling
- Debats
Timeline
Operations Team Manager
Concentrix
01.2024 - Current
Senior Engineer Specialist
Concentrix
01.2019 - Current
Business Development Executive
247 Compliance
11.2017 - 05.2018
Bachelor of Computer Applications -
RNTU