ABBHILASHA SIINGH
Pune
Summary
Banking professional with 9 years of experience in Retail Banking Domain. Inspires staff loyalty through strong leadership and communication skills, Team management and Business Development. Possess excellent communication, relationship management, team building and analytical skills. E-comm management, digital marketing and Strategic alliance for business development.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Branch Operations Head
Axis Bank Ltd.
09.2023 - Current
- Managing daily branch operations for optimal productivity and customer satisfaction.
- Supervising branch employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks and secured A rating for branch IAD audit.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Increased client satisfaction by solving complex issues with efficient resolutions.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Collaborating with internal partners to develop customized wealth management strategies for clients.
- Continuously monitoring market trends to stay competitive in the industry, adjusting strategies as needed.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
Teamlead e-Comm & Strategic Alliance
S4U Hhealthcare Pvt. Ltd.
11.2022 - 08.2023
- Setting up and managing company E-comm platform along with other e-com channels like Amazon, Flipkart etc
- Strategic planning for winning business goals for digital marketing
- Alliance with corporate distributor channel for business development
- Coached team members for online lead generation and conversion with social media marketing.
Senior Privilege Banker
ICICI Bank Ltd, Pune
07.2013 - 05.2021
- Handled portfolio of 250+ HNI and NRI clients and taking care of their entire banking requirements like Savings, Loan and Investments
- Secured 3 promotions and recognized multiple times for customer services and achieving business goals.
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process.
- Monitoring and profiling the clients ensuring all Remittances, Transactions, Investments to be in line to banking rules and regulations FATCA, LRS, AML and KYC guidelines
- Have taken care of financial and non-financial transactions, Ledger and MIS reports and scrutiny of daily compliance.
- Planning daily activity for team, reviewing daily business and help team to achieve performance goals
- Address customer queries within TAT and advantage on enhanced customer satisfaction for cross sell opportunities
- Compliance orientation to ensure transactions is in sync with compliance policies.
Education
PGDBO (Banking & Finance) -
NIIT-IFBI
BCA (Bachelor of Computer Application) - undefined
Magadh University
Skills
Branch Management & Operations
Client Acquisition & Relation
Financial & Strategic Planning
Business Development
Risk Mitigation & Compliance
Audit
Team Leadership & Mentoring
Risk Management
Process Improvement
Certification
TCFD (Task Force on Climate-related Financial Disclosure), 2022
Corecompetencies
Social Media Marketing- Facebook, Instagram, Youtube, Google Ads., E-commerce platform accounts management- Amazon, Flipcart, 1mg, Netmeds etc, Finacle 10X, Finone, Omniflow, I-sense, I-Gold., Financial Customer Relationship Management (FCRM), Sales CRM, CRMNext., DP Secure, OAP Next Assisted., Virtual Relationship Management (VRM), Deliverable Management Process., Languages - C, C++, JAVA(J2SE), Adv. JAVA(JSP, Servlet, EJB), RDBMS- Oracle 10g, S/w Testing- Manual Testing, Automated Testing, using IBM tools., MS Word, MS Excel, MS PowerPoint
Personal Information
Date of Birth: 05/17/1990
Languages
English
Hindi
Interests
Learning new Tech
Listening music
Timeline
Branch Operations Head
Axis Bank Ltd.
09.2023 - Current
Teamlead e-Comm & Strategic Alliance
S4U Hhealthcare Pvt. Ltd.
11.2022 - 08.2023
Senior Privilege Banker
ICICI Bank Ltd, Pune
07.2013 - 05.2021
PGDBO (Banking & Finance) -
NIIT-IFBI
BCA (Bachelor of Computer Application) - undefined
Magadh University
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