Abdul Aleem
Sr Manager_Inside Sales
Bangalore,India
Summary
Senior Manager with Fifteen + years of progressive experience in Sales & Call Centre. Hands-on experience in Sales, Healthcare, corporate, Banking & People management. This will prove effective towards the growth of the organization.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Sr Manager_Inside Sales
MediBuddy
Bangalore, Karnataka
04.2016 - Current
- Managing Inside Sales Insurance & Corporate clients (Inbound & outbound)
- Handling a span of 120 team members
- Have played a major role in meeting sales target
- Conversions from 55% moved up to 85% with positive improvement of 30%
- Talk time progressed from 1:30 hours to 3 hours
Assistant Manager
Intelenet Global Services
Bangalore
10.2013 - 03.2016
- Managing Inbound call center (Banking Process)
- Handling a span of 105 team members
- Played a major role in increasing call pick up% from 85% to 96%
- Csat % progressed from 78% to 87% with positive improvement of 9%
Assistant Manager
Mphasis
Bangalore, Karnataka
06.2006 - 10.2013
- Joined as a CSO in the year 2006
- Got promoted as a Pragati Leader in the year 2008
- Got promoted as a Unit Manager in the year 2011
- Got Promoted as Assistant Operation Manager in the year 2012
- Managing Inbound call center (Banking Process)
- Handling a span of 86 team members
- Achieved call pick up% from 80% to 92%
- AHT improved by 30 secs
- Csat % progressed from 76% to 85% with positive improvement of 9%
Education
Bachelor of Commerce -
Bangalore University
BangaloreSkills
People Management
Analytical
Leadership
Customer service
Sales process management
Accomplishments
- 3 times summit Award Winner for honoring commitments
- Awarded as Best Team Manager for the year 2014
- Awarded as Best Team Manager for the year 2015
- Awarded as Employee of the year for 2017
Certification
Six Sigma Yellow Belt Certified
Timeline
Sr Manager_Inside Sales
MediBuddy
04.2016 - Current
Assistant Manager
Intelenet Global Services
10.2013 - 03.2016
Assistant Manager
Mphasis
06.2006 - 10.2013
Bachelor of Commerce -
Bangalore University