Programming Languages: T-SQL, Python, C#, ASPNET, WPF, JavaScript
ABDUL GANI IMTIAZ
NOIDA
Summary
I am an experienced and results-driven IT Project Manager, Application Manager, Cloud Adoption Manager, IT Service delivery and IT Infra Manager with over 20+ years of experience in managing and overseeing software applications, infrastructure, and hardware, cloud migration of IT Infra and Applications, reporting and analytics. I have a track record of successful projects with the ability to develop, implement, and support highly effective technical solutions. My excellent customer service, problem-solving, and communication skills make me highly organized and able to handle multiple tasks with efficiency. I am confident I will make a positive contribution to any organization.
Overview
22
22
years of professional experience
5
5
Certificates
Work History
Client Solutioning Manager
UptellLogic Solutions Pvt. Ltd
07.2024 - Current
- Responsible for designing solutions for clients and leading the implementation team for quality delivery.
- Lab Information Management Software: Architecture design and implementation.
- Hospital management and lab management software solution evaluation and project management.
- DevOps CI/CD infrastructure management for a client.
- Lead the end-to-end delivery of an AI-driven Agritech project, defining the project scope, objectives, milestones, timelines, and success metrics. Implementing solutions for crop disease detection using computer vision, yield estimation and forecasting, and soil health and quality analysis.
Program Manager
Personiv Contact Centers India Pvt. Ltd
07.2016 - 05.2024
- Responsible for overall IT infrastructure and efficient running of IT operations.
- Direct the development and implementation of Cloud strategy and approach.
- Renegotiate supplier contracts and services, resulting in $150K+ annualized saving in operating expenses.
- Develop proposal for implementation of GSIP migration from TDM voice infrastructure for contact center telephony. Once implemented, this will result in increased productivity and reduced voice call expenses to $275K yearly.
- Recommend long-term approach to strategic suppliers and technologies with the aim of optimizing operations and delivering savings.
- Proactively managed budget to deliver $350K surplus to budget in fiscal year against projected $350K deficit through SIP migration from TDM for Contact Center Call Charges.
- Provided leadership to Information Technology & Governance, Risk & Compliance departments of the company.
- Provide executive leadership as head of IT. Responsible for all aspects of strategic IT planning, implementation, and support of growth as an integral component of business plan. Engineered turnaround of IT’s performance and service levels. Transformed IT into a strategic business partner. Manage and delivered multiple large-scale projects on time and within budget. Responsible for budgeting, design, and support of all technologies.
- Shouldering overall responsibility of IT Services including enterprise applications, custom development, network, Data Center and telecom, security, Projects and Supplier Management.
- Leading a cross-domain team of 30 people across IT functions, ensuring uptime for the business & availability along with adherence to IT SLAs as per ITIL v3 guidelines.
- Providing end to end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects that include RFI & RFP to service providers for technology infra upgrade or migration.
- Entrusted with the responsibility of handling annual IT budget of USD 1 million.
- Finalized the KPIs for IT department and its working formula to present it in monthly management meetings.
- Finalized IT Roadmap in adherence with organization’s 5-year roadmap.
- Led IT infra & operations compliant for PCI-DSS v3.2certified last year. This year it is getting renewed.
- Led IT infra & operations compliant for ISO 27001:2013 certified.
- SSAE18 SOC 1 and SOC II - Type 2 Compliance for the organization
- Played a vital role in building efficient IT network and infrastructure, improving uptime from 98% to 99.5%.
- Identified & addressed single point of failures and enabled stringent adherence to SLAs on the Service Provider front. Levied & recovered penalties from Service Providers, cascading a 360-degree performance-oriented culture.
- Interacted closely with the team and introduced top-down approach and vice versa, gathering inputs and revamping the policies to suit the evolving work environment & client needs.
- Adopted smart ways of working including processes, policies and technologies, enabling high quality and quick turnaround.
- Established a separate Technology Excellence team for technology & new supplier evaluation and market study & analysis to evaluate & ensure adoption of best practices
- Maintained relevant & detailed documentation of all processes and projects, making these processes rather than people dependent.
- Responsibility of managing organization’s on-premise data center built on Cisco UCS technology along with part of data center situated in New York in rented space from TATA communications, USA.
Senior Manager
John Keells BPO Solutions Pvt. Ltd
07.2015 - 06.2016
- Led responsibilities of three IT functions viz. Enterprise applications, Data warehousing & data management and Voice & Telephony systems.
- Handled team of 25 members in various roles from developer, programmer, voice engineers, voice manager, application development and integration manager and voice engineers.
- Contributed to developing, integrating, administering, and evaluating policies, procedures, and standards for cost-effective IT, Applications & Voice services
- Conducted an in-depth analysis of the resources and deployed innovative techniques such as cross-skilling to optimize the same.
- Ensured effective utilization of available technologies systems & tools to meet client’s expectations.
- Introduced P1 outage centralized desk for addressing mission critical client escalations, enabling expedited redressal of customer escalations and concerns.
- Established a synergetic work environment in close coordination with the business teams to co-partner in case of launch of new campaigns from requirements, expectations setup, selection of voice technology among Cisco UCCE, Aspect UIP 7.3, NICE Perform etc.
Manager
John Keells BPO Solutions Pvt. Ltd
10.2012 - 06.2015
- Led a team of 10 members of programmers, database developers, application support and team leads and shouldered responsibility for Application Development & system integration for the organization.
- Entrusted with the responsibility of custom application developments, business process automations, data ware housing & reporting projects.
- Ensured closure within agreed SLAs and was accountable for the regular maintenance of Application infrastructure within the facility.
- Drove a major initiative for data consolidation, including introduction of SQL Server SSIS, SSAS and SSRS based reporting systems.
- Achieved a significant improvement in the database responses to applications by bringing in optimized indexes, table partitioning mechanism and real-time replication of application database servers.
- Conceptualized and implemented web browser based applications (ASP.NET platform) for the consumption of internal functions like HR, Training, Facilities and Transportation.
- Conceptualized and implemented windows forms-based applications (C# .NET platform) that are hooked up and integrated with Cisco and Aspect voice platform for the consumption of client’s custom needs and requirements.
- Data integration of Call systems (Cisco UCCE & Aspect Dialer) with Recording system (NICE), WFM system IEX and Custom CRM for centralized reporting of agents’ performance and productivity.
Project Manager
Futuresoft India Pvt. Ltd
07.2011 - 09.2012
- Handled various Business intelligence & data warehouse projects for the clients of Futuresoft.
- Led the successful completion of project for the migration of transactional data-based reporting to OLAP based reports system for Airtel’s IVR data analytics (client of AVAYA) on behalf of Futuresoft.
- Led the successful completion of database integration of various call data systems and CRM for automated reporting and data transmission to client of John Keells BPO.
Lead Programmer Analyst
Futuresoft India Pvt. Ltd
01.2008 - 06.2011
- Handled team of 3 programmer analysts and posted onsite in WIPRO BPO ltd (client) on behalf of Futuresoft.
- Designed browser based and windows form-based application on .NET and SQL Server platform.
- Involved in shaping the applications out of client’s stories (requirements)
- Effort estimations and Use case analysis for software development projects.
- Worked as a bridge between project manager, programmers and business users.
- Database modelling for various custom applications in WIPRO BPO ltd.
- Review and scrum meetings with technical and business users.
Programmer Analyst
Futuresoft India Pvt. Ltd
07.2006 - 12.2007
- Designed browser based and windows form-based application on .NET and SQL Server platform.
- Involved in shaping the applications out of client’s stories (requirements) using UML designs.
- Extended technical support to application programmers and testers.
Software Developer
Futuresoft India Pvt. Ltd
02.2005 - 06.2006
- Part of development team involved in writing codes out of design documents.
- Involved in writing codes in .NET languages (C# & VB.NET , JavaScript) for applications.
- Involved in writing codes in T-SQL on SQL Server platform.
- Written packages for DTS (data transformation services) in SQL Server.
IT Officer
RR Financial consultants’ ltd
04.2004 - 12.2004
- Worked on the implementation & enhancement of the Financial software, RR Onesource (Backoffice tool for the sale of mutual funds, FDs to customers) for RR Financials
- Worked on custom application in VB 6.0 to upload IPOs and download data in the format to deposit in CAMS.
- Worked on utility (activeX control) to print receipts of sale of mutual funds, FDs and IPOs on preprinted forms in VB 6.0
Programmer
ICRA Online Ltd
09.2003 - 03.2004
- Worked as a VB 6.0 & ASP 3.0 programmer on ICRA’s Financial product/system (Backoffice Manager) for the sale of mutual funds, FDs & IPOs.
- Part of the implementation team for Backoffice application customization at client RR Financials Ltd.
Education
Master in Computer Science and Applications -
Aligarh Muslim University
Aligarh01.2003
M.Sc. - Operations Research
Aligarh Muslim University
Aligarh01.2000
B.Sc. (Hons) - Statistics
Aligarh Muslim University
Aligarh01.1998
SSSC (+2) - PCM
Aligarh Muslim University
Aligarh07-1995
SSC (High School) - undefined
Kendriya Vidyalaya
Bhopal01.1993
Skills
IT Project Management
End-to-end Project & Program Management (Agile, Scrum, Hybrid, Waterfall)
Scope, Schedule, Cost, Risk & Quality Management
Stakeholder, Vendor, Contract & SLA Management
Budgeting, Governance, Reporting & Compliance
AI & Data Program Delivery
AI/ML Project Lifecycle & MLOps Oversight
Data Pipeline, Data Governance & Model Performance Monitoring
AI Ethics, Bias Mitigation & Responsible AI
KPI Definition & Business Value Realization
Agritech Domain Expertise
Precision Agriculture & Smart Farming Solutions
Crop Yield Prediction, Soil Health & Climate Analytics
Pest/Disease Detection, Irrigation Optimization
Farm Management Systems & Agri Supply Chain Traceability
Technology & Platforms
Cloud AI Platforms: AWS, Azure, GCP
AI/ML Tools (Oversight): TensorFlow, PyTorch, Scikit-learn
Big Data, GIS, Remote Sensing & Agri IoT
APIs, Edge Computing & Data Platforms
Leadership & Delivery
Agile Program & Release Management
Cross-functional Team Leadership (Data, Engineering, Agronomy)
Scaling PoCs to Production & Field Deployments
User Adoption, Training & Change Enablement
Business, Security & Compliance
Executive Reporting & Client Engagement
RFP, Proposal & Grant Management
Data Privacy, Cybersecurity & Regulatory Compliance
Sustainability & Environmental Impact Metrics
Certification
RPA & Intelligent Automation, University of Toronto, Rotman School of Management, Executive Programs, Feb 2022
Timeline
Client Solutioning Manager
UptellLogic Solutions Pvt. Ltd
07.2024 - Current
Program Manager
Personiv Contact Centers India Pvt. Ltd
07.2016 - 05.2024
Senior Manager
John Keells BPO Solutions Pvt. Ltd
07.2015 - 06.2016
Manager
John Keells BPO Solutions Pvt. Ltd
10.2012 - 06.2015
Project Manager
Futuresoft India Pvt. Ltd
07.2011 - 09.2012
Lead Programmer Analyst
Futuresoft India Pvt. Ltd
01.2008 - 06.2011
Programmer Analyst
Futuresoft India Pvt. Ltd
07.2006 - 12.2007
Software Developer
Futuresoft India Pvt. Ltd
02.2005 - 06.2006
IT Officer
RR Financial consultants’ ltd
04.2004 - 12.2004
Programmer
ICRA Online Ltd
09.2003 - 03.2004
SSC (High School) - undefined
Kendriya Vidyalaya
Master in Computer Science and Applications -
Aligarh Muslim University
M.Sc. - Operations Research
Aligarh Muslim University
B.Sc. (Hons) - Statistics
Aligarh Muslim University
SSSC (+2) - PCM
Aligarh Muslim University
Software
Database Management: MS-SQL Server, MySQL, PostgreSQL, MangoDB
IT Service Delivery: Primavera P6, ManageEngine, JIRA Service Management, Zendesk, ServiceNow
Data Modeling: Star Schema, Snowflake Schema, Data Vault, SQL pools, Spark, Link, SSAS
Version Control: Git, GitLab, GitHub, MS Team Foundation, Azure Repos
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Dated
10-July-2024
Courses & Training
- Trained ISO 9001-2015 Lead Auditor
- Trained ISO 27001-2013 Lead Auditor
- Instructor led PMP Training (35hrs)
- Azure Data Engineering (16hrs)
Data Security and Privacy Compliance
PCI-DSS, ISO 27001:2013, GDPR, PII, CRTC, HIPPA
Date of Birth
11/11/1977
Nationality
Indian
http://linkedin.com/in/abdul-gani-imtiaz-539647248
Dated
10-July-2024
Courses & Training
- Trained ISO 9001-2015 Lead Auditor
- Trained ISO 27001-2013 Lead Auditor
- Instructor led PMP Training (35hrs)
- Azure Data Engineering (16hrs)
Data Security and Privacy Compliance
PCI-DSS, ISO 27001:2013, GDPR, PII, CRTC, HIPPA
Date of Birth
11/11/1977
Nationality
Indian
http://linkedin.com/in/abdul-gani-imtiaz-539647248
Dated
31-January-2026
Courses & Training
- Trained ISO 9001-2015 Lead Auditor
- Trained ISO 27001-2013 Lead Auditor
- Instructor led PMP Training (35hrs)
- Azure Data Engineering (16hrs)
Data Security and Privacy Compliance
PCI-DSS, ISO 27001:2013, GDPR, PII, CRTC, HIPPA
Date of Birth
11/11/1977