ABDUL RAHIM
Bangalore
Summary
Accomplished IT Service Delivery Manager with expertise in designing and implementing complex .NET/C#/Docker solutions for major financial institutions. Proficient in creating Application Design Documents, High-Level and Low-Level Designs, and managing projects using JIRA and Agile methodologies. Experienced in modernizing legacy applications and building secure, cloud-native solutions integrated with Azure services. Results-oriented Scrum Master with a proven track record of enhancing team productivity and ensuring timely project delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Delivery Manager
Kyndryl (IBM India)
11.2009 - Current
- Successfully conducted discovery, Design Doc, Process design, for migrating 10+ apps (Policy Generation Doc, Advisory Hub, Personality db, Westpac Payment Gateway, Payment Card Insurance hub, Funeral Cover .NET apps to Microsoft Azure.
- Implemented Mutual TLS (mTLS) authentication between Internal and External AIA Apps hosted in Azure App Services.
- Led Agile-driven end-to-end migration project for Lloyds Bank’s Private Cloud, managing full SDLC phases: requirement gathering, sprint planning, technical design, migration development, testing, deployment, and stabilization for 9500+ VMs, 500+ ESXi hosts, and 9+ PB of critical banking application data using Jira and Confluence for tracking.
- Orchestrated cross-functional application migration sprints involving Core Banking, Commercial Banking, and Financial Platforms, ensuring seamless transition across ESXi, Windows/Linux BareMetal, and IBM Private Cloud systems with zero downtime.
- Facilitated backlog grooming, sprint planning, and Agile ceremonies for infrastructure modernization and application cutovers, integrating Jira-based tracking of technical tasks, dependencies, and testing milestones.
- Designed and implemented Azure Blob Storage and centralized monitoring/logging solutions to support application performance tracking and operational resilience post-migration.
- Integrated OpenID Connect and OAuth 2.0 authentication frameworks to enable secure, scalable identity management for migrated banking applications.
- Architected and deployed Azure DevOps and GitHub-based CI/CD pipelines to automate application deployment workflows, improving release velocity and minimizing production risks.
- Optimized critical banking application workloads by designing deployment sets, monitoring metrics, and implementing advanced cloud-based auto-scaling and resilience strategies.
- Led SDLC phases for the ECS S3 Block Storage solution rollout across two data centers, designing high-availability storage architecture, migration plans, testing, and post-production support (Work in Progress - Q2 Go-Live).
- Directed Agile SDLC execution for Private Cloud network modernization, ensuring smooth upgrade of Spine, Aggregation, Leaf, and Firewall infrastructure supporting 1000+ applications.
- Designed and deployed HCI vSAN (Storage Spaces Direct) clusters across multiple AZs, providing a highly available backend for SQL Server Clusters, Windows Server Clusters, and core enterprise applications.
- Delivered automation-first strategies by deploying SQL Server Always-On Availability Groups (AAG) via vRA/vRO blueprints, enabling one-click self-service provisioning for developers and application teams.
- Managed 24x7 service delivery and support for critical applications hosted on IBM Private Cloud, supporting 650+ virtual servers (AIX/Windows/Linux), ERP platforms (SAP, Microsoft Dynamics), banking middleware, DB2/SQL Server clusters, Java Applications, and enterprise-grade SaaS systems.
- Successfully turned around a troubled account (RED status) into a fully Green account by driving comprehensive service improvement plans, proactive incident management, and stakeholder communication improvements.
- Led end-to-end application migration and modernization of 350+ on-premises workloads into IBM Private Cloud, overseeing architecture redesign, containerization, testing, go-live, and operational handover phases.
- Implemented 30+ Ansible automation playbooks targeting security patching, middleware deployments, system health checks, and new server provisioning, driving a 25% operational efficiency improvement across application environments.
- Achieved 100% SLA compliance year-over-year across application service delivery, major incident management, and high-severity critical production support engagements.
- Designed and executed SAN storage strategies for backend application infrastructures, including workload migrations, capacity planning, and optimization initiatives across key data centers.
- Directed a matrixed global team of 50+ engineers across software, infrastructure, and support functions to deliver cloud migration, application transformation, and platform modernization projects.
- Led Incident, Problem, and Change Management for application environments, proactively reducing Sev1 incidents, production outages, and change-related failures, while increasing operational resilience and uptime.
- Managed full Account Delivery Plan, tracked business goals, managed resources, monitored budgets, and consistently achieved client satisfaction metrics (CSAT scores).
- Governed application deployments, quality checks, project milestone reviews, and health assessments to ensure software releases were aligned with business expectations and risk controls.
- Controlled labor and non-labor budgets, cost optimization initiatives, and resource utilization planning across software development and support projects.
- Oversaw SAP ERP application hosting, maintenance, and DR readiness for major clients (PwC, ASCA, SOX platforms) with 3500+ global users and ensured seamless Tier-1 operations.
- Participated in Change Control Boards, reviewing and validating critical application changes prior to production release to minimize business impact.
- Maintained strict audit compliance (SOX, KCO, SPAR, Corporate Audits) with zero major defects across application infrastructure and security reviews.
- Led security initiatives across application platforms, including vulnerability management, access management, asset compliance, configuration management, and service catalog updates.
- Regularly organized Governance meetings, Service Delivery Reviews (SDR), and stakeholder communications to review project delivery, incident trends, service improvements, and operational KPIs.
- Achieved 100% compliance for Backup, Disaster Recovery Planning (DRP), Mock DR Testing, and data resilience for application hosting environments.
- Presented detailed capacity plans, hardware/software End-of-Life (EOL) tracking, licensing health, and risk reports to drive proactive planning for managed services and application ecosystems.
Lead Consultant (Solution Architect)
HCL TECHNOLOGIES LTD.
08.2008 - 09.2009
- Successfully Designed, Deployed and Manage ERP/Infra/BI Applications of UNIVERSAL MUSIC GROUP UMG., (BRAVDO Group) UK. LONDON.
- Worked in Many Proposal’s, RFS, Presale’s activities like POC, SOW, Cost cases, Project Management, Building and Design of the IT Infrastructure for Various Navision Customer and for overall the HCL MSD NAV Practice.
- Lead, Manage & Implement the Regional and Global Microsoft Dynamics NAV ERP/365 Projects for HCL (Representing the regional Corporate IT Function).
- Successfully Architect the Infrastructure Implementation, ERP Implementation, Support Applications, and Infrastructure for UMG/Bravdo with onsite/offsite model.
- Responsible for People Mgt including Resource utilization, Skill gap identification, IDP, Performance Appraisals, Feedback, Recruiting, training for Navision/ERP Team.
- Successfully Manage Incident Mgt, Request Fulfillment and change Mgt & Enhancements for UMG infrastructure and ERP Navision Applications.
- Successfully Developed/Deployed BI Tools (Qlikview) including Data warehousing Design, Requirements, PM Plan and Deployment of the Software.
- Successfully Design/Architect and Implement of Microsoft Dynamics ERP, Hardware, Software & Network, DR, BCP and Capacity Mgt for IT Infrastructure.
- Responsible for Multiple Project Deliveries, Defining Project Implementation Methodology; Best practice and Adhere to HCL Standards.
- Managed and helped various teams in terms of Technical Problems, Leading Teams, Negotiating and Communicating with Team Members.
- Responsible for Designing, Building the various Enterprise Infrastructure, for meeting the customer requirements, Design System Availability and Recommend Solutions to New Clients.
Education
Master of Commerce (Prof) -
Sri Krishna Devaraya University
Anantapur, A.P, India01.2002
Bachelor of Commerce - Computers
Sri Krishna Devaraya University
Anantapur, A.P, India01.1998
Skills
- Hyper-scalers
- Azure
- AWS/IBM Private and Public Cloud
- Agile methodologies
- Project management
- Cloud migration
- Change management
- CI/CD pipelines
- Risk assessment
- Technical documentation
- Quality assurance
- Vendor management
- Project tracking
- Deliverables management
- Technology implementation
- Project planning and development
- Requirements gathering
- Stakeholder communications
Certification
- PMP Certified - Project Management
- ITIL V3 Foundation
- MCITP (SQL SERVER DBA 2005)
- MCAD in .NET
- Informatics Certificate in .NET, Singapore
- MCP in VB 6
- Boston University Certificate in Project Management
- Brain Bench Certification in Project Management 2005
Technical Competencies
IBM Private and Public Cloud, AWS, Azure (5 years of experience), Windows Server, Linux, AIX (20 years of experience), ASP.NET, C#, AJAX, C/SIDE, JavaScript, ASP, VB.NET (8 years of experience), SQL databases (SQL Server, Oracle, Db/2, MySQL, PostgreSQL, Oracle), NoSQL databases (MongoDB, Cassandra) (18 years of experience)
Timeline
Technical Delivery Manager
Kyndryl (IBM India)
11.2009 - Current
Lead Consultant (Solution Architect)
HCL TECHNOLOGIES LTD.
08.2008 - 09.2009
Master of Commerce (Prof) -
Sri Krishna Devaraya University
Bachelor of Commerce - Computers
Sri Krishna Devaraya University
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