Abdul Rehman
Lucknow
Summary
Certified Salesforce Developer with 7.5+ years of hands-on experience delivering end-to-end CRM solutions across Sales Cloud, Experience Cloud, and custom Force.com applications. Proficient in Apex, Lightning Web Components (LWC), Visualforce, Flows, and complex integrations using REST/SOAP APIs. Experienced in data migration, declarative automation, and scalable component-based architecture. Adept in DevOps practices using Gearset and Bitbucket, with a strong grasp of governor limits, platform events, CI/CD pipelines, and Salesforce security model. Proven success in real estate, consumer goods, and insurance domains, delivering secure and performant applications aligned with Salesforce best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Salesforce Developer
Globant
Pune
09.2025 - Current
- Developed and deployed custom Salesforce solutions to streamline business processes and enhance user experience.
- Collaborated with stakeholders to gather requirements and translate them into technical specifications for Salesforce projects.
- Designed, developed, and deployed personal assistant or autonomous AI agents to enhance internal processes and workflows.
- Developed and implemented an autonomous AI agent to streamline customer service inquiries, resulting in a 25% reduction in average ticket resolution time.
Salesforce Technical Consultant
Aforza IT Solutions LLC
08.2023 - 07.2025
- Delivered over three end-to-end Salesforce projects across Sales Cloud and Experience Cloud for FMCG clients.
- Reduced case resolution time by approximately 30% through automation of support workflows.
- Designed and implemented Lightning Web Components and Apex classes for trade promotion and field sales.
- Developed scalable solutions for high-volume record processing, adhering to governor limits.
- Created custom objects, validation rules, and security controls tailored to client-specific processes.
- Contributed to deployment automation via Gearset, achieving zero-downtime releases across environments.
- Collaborated with cross-functional teams to align Salesforce delivery with trade execution objectives.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Optimized system performance through regular monitoring and troubleshooting of technical issues.
- Designed and implemented custom Salesforce solutions for diverse client requirements.
Sr. Salesforce Developer
Cloud Desk Technology LLC
11.2022 - 07.2023
- Customised Salesforce to manage property sales lifecycle, including unit bookings and lead qualifications.
- Developed Apex triggers and classes to automate lead assignments and booking status updates.
- Created Visualforce pages and Lightning Components for brokers to oversee property inventory.
- Migrated project data and customer details into Salesforce, ensuring relational integrity across records.
- Designed Flows and Approval Processes for SPA generation and finance team validation.
- Implemented sharing rules to regulate visibility for sales agents and back-office staff.
- Enhanced lead conversion tracking, achieving a 15% reduction in sales cycle time.
- Utilised Gearset and Bitbucket for version control and deployment of real estate enhancements.
Sr. Salesforce Developer
Globant India Pvt ltd
04.2022 - 11.2022
- Designed and developed custom Apex classes, triggers, and Lightning Web Components for scalable Sales Cloud and Service Cloud solutions.
- Created dynamic Visualforce pages and LWCs to enhance user experience and support client-specific workflows.
- Built and maintained Flows, validation rules, and approval processes for automating lead conversion and onboarding.
- Configured custom objects, page layouts, record types, and formula fields to optimise business operations.
- Led implementation of REST API and Named Credentials for real-time integration with external ERP systems.
- Utilised Platform Events and Change Data Capture for event-driven integration and system synchronisation.
- Monitored API governor limits to ensure secure integration logic with custom wrappers.patterns.
- Collaborated with QA, Admins, and BAs in agile sprints to ensure deliverables were aligned with business objectives and integration requirements.
- Maintained 95%+ test coverage through rigorous unit testing, enabling reliable and repeatable deployments via CI/CD tools.
Java & Salesforce Developer
Aspire Systems
04.2016 - 03.2022
- Designed and delivered full-stack Salesforce-based online insurance portal for policy tracking and customer self-service.
- Developed Lightning Components with SLDS, enhancing UI/UX within Visualforce pages.
- Built Apex classes, triggers, and batch jobs to automate backend logic for policy registration.
- Configured workflow rules and approval processes to streamline policy underwriting.
- Implemented security model using OWD, Role Hierarchies, and Sharing Rules for data confidentiality.
- Executed data migration of customer records using Data Loader with custom mapping logic.
- Participated in code reviews and collaborated with QA to achieve over 95% code coverage.
- Reduced manual verification time by 40% through automation of workflows and notifications.
Education
Bachelor of Technology - Computer Science
Babu Banarsi Das Engineering College
IndiaHigh School Diploma - Science
ST Tersa's Day & School
IndiaSkills
- Apex Programming
- Agentforce
- Salesforce
- Lightning Aura & LWC
- Triggers
- Visualforce Pages
- SOQL & SOSL
- OOPs Concept
- Flows
- Gearset, Bitbucket, Reports & Dashboard
- Integration
- JavaScript
- Experience Cloud
- Sales Cloud
- Lightning Components
- Security
- Configuration
Certification
• Salesforce Certified Platform Developer PD - II
• Salesforce Certified Platform Developer PD - I
• Salesforce Certified B2B Commerce Developer
• Salesforce Certified Administrator
• Salesforce Certified Agentforce Developer
• Salesforce Certified Platform Developer PD - I
• Salesforce Certified B2B Commerce Developer
• Salesforce Certified Administrator
• Salesforce Certified Agentforce Developer
Timeline
Senior Salesforce Developer
Globant
09.2025 - Current
Salesforce Technical Consultant
Aforza IT Solutions LLC
08.2023 - 07.2025
Sr. Salesforce Developer
Cloud Desk Technology LLC
11.2022 - 07.2023
Sr. Salesforce Developer
Globant India Pvt ltd
04.2022 - 11.2022
Java & Salesforce Developer
Aspire Systems
04.2016 - 03.2022
Bachelor of Technology - Computer Science
Babu Banarsi Das Engineering College
High School Diploma - Science
ST Tersa's Day & School